Contact Center Agent

MindPec Solutions is looking for a skilled Contact Center Agent to handle customer inquiries and resolve issues effectively.Key Responsibilities:Responding to customer calls and resolving their queries and concernsProviding patient assistance and de-escalating situations involving dissatisfied customersProactively informing clients about new products,...

Job Description Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative. When it is not possible, own customer’s complaints and work closely with respective problem owner to drive resolution Capture customer feedback and systematically escalate them to respective...

About the Role:We are looking for a talented Real Time Analyst to join our team at Shopee. In this role, you will be responsible for managing contact and case volumes to ensure agent adherence and service levels are maintained.You will create, adjust, and optimize agent schedules to meet forecasted demand, ensuring efficient coverage during peak and non-peak...

**50 Vacancies! Immediate Hiring!** - To attend to customer inquiries and concerns from e-commerce channels via outbound calls - To build meaningful relationships with potential customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer - To...

**Technical skills (Required - Mandatory)** - Strong knowledge and installation experience on Genesys Platform 9.x CIM and components related to Voice and eservices. - Must have experience in 2-4 Genesys transformation projects. - Must have knowledge on Contact center DR, security & GDPR. - Hands on experience using Genesys Composer, CME, GA, GAX, Knowledge...

Prometric Ireland Limited is recruiting a skilled Contact Center Operations Manager to join its Remote Assessments Team. The successful candidate will be responsible for real-time monitoring of service levels and staff performance.Main Responsibilities:Real-time monitoring of service levels for all queues across multiple sites and channels.Overseeing agent...

Job Description">The Touch 'n Go Group is seeking a highly skilled Contact Center Solutions Architect to design, implement, and maintain cloud-based contact center solutions. In this role, you will be responsible for configuring and customizing contact center software, setting up IVR call flows, and automating workflows.">This position requires technical...

Service Delivery Specialist Job DescriptionWe are looking for a Service Delivery Optimization Specialist to join our team at Shopee Kuala Lumpur. The successful candidate will be responsible for analyzing and improving delivery processes, outlining clear corrective action plans along with the workforce manager.The ideal candidate will have strong analytical...

TDCX Federal Territory of Kuala Lumpur, Malaysia offers a competitive salary package for our Call Center Agent position. As a key member of our team, you will be responsible for providing exceptional customer service experience to customers via various communication channels.Excellent communication and interpersonal skills are essential for success in this...

**WE ARE FOCUSED ON RECRUITING FEB23 (26 FEB 23) & MARCH (11 MARCH) ONLY** - Nature of Business: Global E-commerce contact center_ - Location: Jalan Raja Chulan, Kuala Lumpur_ - Working Days: 5 days & 9 hours including break | Shift rotational_ - Salary package: RM2,400 + Fix Allowance. + KPI Allowance_ - **Must be good experience in Call Center & E-commerce...

We are seeking a skilled Contact Centre Agent to join our team at OCBC. As a key member of the Contact Centre team, you will be responsible for handling customer calls, providing product information, and resolving customer complaints.Key Responsibilities:Answer customer calls in a professional and courteous manner.Provide detailed information on bank...

Contact Centre Job DescriptionWe are seeking a highly motivated Contact Centre Agent to join our team. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service. We are looking for someone with a positive attitude, excellent communication skills, and the ability to work...

About Our TeamWe are seeking a Contact Center Instructional Designer to join our team at Scicom (MSC) Berhad. As a technical trainer, you will work closely with operations and technical teams to develop training content that meets our business needs.Key ResponsibilitiesDevelop and deliver training programs for contact center employees.Design instructional...

About the RoleAt Recooty, we're seeking a highly skilled Contact Center Training Specialist to join our team. This role is responsible for designing and delivering technical training programs that equip employees with the knowledge and skills needed to excel in contact center operations.This is an exciting opportunity to work with cutting-edge technologies...

About the PositionWe are seeking a seasoned Expert in Contact Center Operations to lead our training and development efforts. As a key member of our team, you'll be responsible for designing and delivering training programs that meet the needs of our employees and stakeholders.This is an excellent opportunity to leverage your expertise in contact center...

Are you a detail-oriented and customer-focused individual looking for a challenging and rewarding role? We are seeking a Resolution Center Agent to join our team at Becton Dickinson.In this role, you will be responsible for resolving customer complaints and issues in a timely and efficient manner. You will work closely with our internal teams to identify and...

iFAST Global Bank Limited is seeking a highly motivated and skilled Contact Center Representative to join our team.Responsibilities and AccountabilitiesProvide prompt and effective resolution to customer complaints and concerns through multiple channels.Maintain accurate records of customer interactions and ensure timely escalation when...

Job DescriptionAs an Operations Manager, Contact Center, you will be responsible for ensuring the smooth operation of our contact center. Your primary focus will be on interpreting and analyzing contact center performance data, monitoring shrinkage and schedule adherence, managing daily staffing/scheduling, and making recommendations to improve the workforce...

**Responsibilities**: Si buscas generar experiência o es tu primer empleo ¡Es tu oportunidad! nos encontramos solicitando: **Ejecutivos Call Center** Postúlate ahora y envía whatsapp **22 12 83 39 75 **Lic. Edith Gómez** **Requisitos**: - Facilidad de palabra - Manejo básico de computadora «««« Ofrecemos»»»» ºIngreso base +...

**Responsibilities**: Si buscas generar experiência o es tu primer empleo ¡Es tu oportunidad! nos encontramos solicitando: **Ejecutivos Call Center** Postúlate ahora y envía whatsapp **22 12 83 39 75 **Lic. Edith Gómez** **Requisitos**: - Facilidad de palabra - Manejo básico de computadora «««« Ofrecemos»»»» ºIngreso base +...