Contact Center Training Specialist

About the RoleThe Technical Training Specialist will play a key role in developing and delivering technical training programs for our contact center operations. With a strong background in computer science, information technology, or business, you will design instructional materials, training manuals, and e-learning content to enhance employee...

About Our TeamWe are seeking a Contact Center Instructional Designer to join our team at Scicom (MSC) Berhad. As a technical trainer, you will work closely with operations and technical teams to develop training content that meets our business needs.Key ResponsibilitiesDevelop and deliver training programs for contact center employees.Design instructional...

About the PositionWe are seeking a seasoned Expert in Contact Center Operations to lead our training and development efforts. As a key member of our team, you'll be responsible for designing and delivering training programs that meet the needs of our employees and stakeholders.This is an excellent opportunity to leverage your expertise in contact center...

Job SummaryWe are seeking an experienced Assistant Manager, Contact Center to join our team in Taiwan. The successful candidate will be responsible for leading the Contact Center operations, ensuring high levels of member satisfaction, and driving continuous process improvement efforts.This role requires excellent leadership, analytical, and communication...

MindPec Solutions is looking for a skilled Contact Center Agent to handle customer inquiries and resolve issues effectively.Key Responsibilities:Responding to customer calls and resolving their queries and concernsProviding patient assistance and de-escalating situations involving dissatisfied customersProactively informing clients about new products,...

Customer Service ChampionAn Opportunity to ShineAs a Contact Center Specialist, you will be responsible for delivering exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.You will also be required to provide personalized solutions to customers, utilizing your product knowledge to enhance...

OverviewPOSITION SUMMARY STATEMENTThe Assistant Manager, Member Services Contact Center is responsible for ensuring member satisfaction by providing prompt and quality end-to-end resolution. This role involves managing and supporting key internal and external stakeholders in escalated complaints received in the Contact Center, ensuring that complaints are...

Service Delivery Specialist Job DescriptionWe are looking for a Service Delivery Optimization Specialist to join our team at Shopee Kuala Lumpur. The successful candidate will be responsible for analyzing and improving delivery processes, outlining clear corrective action plans along with the workforce manager.The ideal candidate will have strong analytical...

Toku Pte Ltd is a leader in creating bespoke cloud communications and customer engagement solutions to enhance the customer experience for enterprises. Our team provides an end-to-end approach to help businesses overcome the complexity of digital transformation in the APAC markets.We are seeking a Contact Center Technology Lead who will oversee the design,...

Required Skills and QualificationsTo succeed in this role, candidates must possess:A Bachelor's degree or Associate Degree, preferably in a related field.At least two years of relevant Team Leader experience managing a minimum of 10 team members.Proven experience in customer service roles in a contact center environment.Effective Coaching skills and ability...

Prometric Ireland Limited is recruiting a skilled Contact Center Operations Manager to join its Remote Assessments Team. The successful candidate will be responsible for real-time monitoring of service levels and staff performance.Main Responsibilities:Real-time monitoring of service levels for all queues across multiple sites and channels.Overseeing agent...

About the JobThe Center Operations Expert will play a key role in ensuring the smooth operation of our contact center. With a strong background in computer science, information technology, or business, you will design and deliver training programs to enhance employee skills and evaluate training effectiveness.ResponsibilitiesDesign and deliver training...

The LDQA Specialist plays a pivotal role in driving performance excellence and ensuring regulatory compliance within Compliance Operations. This position combines responsibilities from both Learning & Development (LD) and Quality Assurance (QA) functions to deliver comprehensive training, uphold quality standards, and support continuous improvement across...

We are Sutherland, a pioneering customer service organization, and we're seeking a highly skilled sales professional to join our team as a Team Manager. As a member of our team, you will have the opportunity to apply your technical sales expertise and leadership skills to drive business growth.Key Job FunctionsCollaborate with sales personnel to identify...

Join to apply for the Intervention Specialist role at SP Autism Behavioral Center Sdn Bhd.1 week ago Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Job ResponsibilitiesSupport child development through intensive play-based interactions and clinical programs set by case supervisors.Work with toddlers,...

We are seeking a highly motivated and enthusiastic Contact Centre Executive to join our team at Prudential Hong Kong Limited. As a key member of our contact centre team, you will be responsible for providing an efficient and high-quality telephone servicing facility to customers, meeting and exceeding their expectations.Job Requirements:Degree in any field...

About the CompanyFirst Point Group is a leading developer and operator in the Data Center market. We work closely with hyperscalers across Asia and are currently seeking a Data Center Facility Management Specialist for our expansion in Malaysia.Job SummaryThe Data Center Facility Management Specialist will be responsible for managing data center operations,...

About the Role:The Phone Support Specialist will play a crucial role in providing efficient and high-quality telephone servicing facilities to customers. As a key member of our Contact Centre team, you will be responsible for meeting and exceeding customer standards and expectations.Main Duties:Provide World-Class Service: Deliver excellent customer service...

Business Development Specialist OpportunityWe are seeking a Business Development Specialist to join our Member Services Contact Center team. In this role, you will be responsible for identifying and implementing policy and process improvements across the Member Service area that align with the company's strategic direction.About the Role:This position...

We are looking for a skilled Call Center Specialist to join our team at Prudential Hong Kong Limited.In this role, you will be responsible for providing excellent customer service to our clients through various communication channels, including phone, email, and live chat.Key Responsibilities:Handle customer inquiries and complaints in a professional and...