Customer Service Officer

5 months ago


Kuala Lumpur, Malaysia Elabram Full time

Job Description
Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative. When it is not possible, own customer’s complaints and work closely with respective problem owner to drive resolution
Capture customer feedback and systematically escalate them to respective person-in-charge for review and action.
Responsible to perform proper escalation including unresolved complaints to respective unit or Customer Feedback Center for resolution and adhere to Allianz’s Complaint Governance
Undertake other duties and assignments assigned by the management as and when required.
Strictly adhere to standard operating procedure and meeting KPI’s set by Allianz

Requirement
Minimum 1 year(s) of working experience in the related field is required for this position. Proven experience as contact center staff or relevant position.
Ability to write and speak clearly and concisely with fluency in English and Bahasa Malaysia, Mandarin (as this role require to support mandarin speaking customers & agents)
Minimum Diploma holder in any field of studies
Customer oriented, good communication and interpersonal skill

Additional Requirement
Gender
Male & Female
Age
20 - 35 Year(s) old
Job Information
Industry
NORMAL
Employment
Position Level
Staff/Officer
Working Hour
Language
Mandarin, English, Melayu



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