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Customer Service Officer

2 weeks ago

Kuala Lumpur, Malaysia INITIA Group SG Full time

**WE ARE EXPANDING**

**WE ARE ON THE HUNT FOR CUSTOMER SERVICE OFFICER**

**INITIA GROUP**, is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and now in Art, Retail and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

**BRANDS UNDER INITIA**:

- Bada Hair Salon (Leekaja Beauty Salon) Singapore & Malaysia
- Walking on Sunshine - Salon & Cafe
- You Are My Sunshine - Salon & Cafe
- Kantik Room
- nVisually Hair Salon and Academy
- Kolorist
- Am I Addicted - Pottery Studio & Vegan Cafe
- Mulawear Singapore
- Self-Photo Studios : Photopia, Photonara, Photomatic, Photomania, Photoholic, Photoism, Photonow
- F&B : Chicken Up, Don’t tell Mama, Baro-baro, Burger Monster, Joie and Vegan Restos

**WHAT WE'RE LOOKING FOR**:

- Must have proven working experience in customer service.
- Professional looking and well-groomed that best fits our salon image.
- Good and precise communication skills.
- Customer Service oriented and passionate about serving customers.
- Prior experience in the beauty line would be advantageous.
- Ability to stay calm and excellent in handling difficult customers.
- Comfortable using computers.

**DUTIES & RESPONSIBILITIES**:

- Provide professional customer support.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Attending and communicating promptly to customer’s needs and queries.
- Acknowledging and resolving customer feedback and concerns.
- Knowing products inside and out to answer product queries.
- Communicating and coordinating with the team and management.
- Ensure customer satisfaction and increase customer retention.
- Gather customer satisfaction levels and feedback on customer services for continuous improvement.
- Provide feedback on the efficiency of the operations and customer service process.

**WHAT TO EXPECT**:

- Opportunity for career progression.
- Staff Discounts.
- Birthday Vouchers.
- Good Health Bonus.
- Annual Leave, Marriage and Compassionate leaves.
- Good performance annual increment.
- Referral incentive.
- AND MANY MORE

**BE PART OF THE BEST BRAND CONCEPT LEADER IN SINGAPORE & MALAYSIA**

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Additional leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Rotational shift
- Weekend jobs

Supplemental pay types:

- 13th month salary
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Care Service: 1 year (required)

**Language**:

- Mandarin (required)