Customer Service Officer
1 week ago
About the company
This role is for a Customer Service Officer in a Financial Service organization based in Kuala Lumpur.
About the job
The core role is to ensure high levels of customer satisfaction, promote loyalty, and build a positive brand image by efficiently managing all customer interactions.
Key Responsibilities
- Answer and attract new customers with queries related to credit cards, personal loans, or other bank products.
- Motivate customers for "Self Help" functions by signing them up for value-added services and digital education.
- Adapt quickly to customer needs to deliver consultative support with an end-to-end view of the client's journey.
- Suggest financial solutions about the bank's products and services that match New to Bank/Existing to Bank customer requirements (if applicable).
- Consistently accomplish targets in the form of leads/self-closure.
Job Requirements
- Fresh graduates or candidates with 1-3 years of call centre experience (cross-sales experience not necessary).
- Must be comfortable doing sales and talking with clients/customers.
- Excellent verbal and written communication, including a pleasant, professional, and confident telephone etiquette.
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