Current jobs related to Customer Service - Brickfields - Career International FOS Sdn Bhd
-
Customer Service Specialist
1 week ago
Brickfields, Malaysia Customer Connect Malaysia Full time**Customer Success Specialist - Fresh Grads Encouraged to Apply** You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received...
-
Customer Experience Associate
7 days ago
Brickfields, Malaysia Customer Connect Malaysia Full time**CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...
-
Customer Success Specialist
1 week ago
Brickfields, Malaysia Customer Connect Malaysia Full timeYou will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...
-
Brickfields, Malaysia Customer Connect Malaysia Full timeYou will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...
-
Customer Service
1 week ago
Brickfields, Malaysia Career International FOS Sdn Bhd Full time_**Location**:_based in KL Sentral_ - **Working hour**:_9am - 6pm (rotational week off)_ **Job Profile Summary** The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems...
-
Customer Service
1 day ago
Brickfields, Malaysia Career International FOS Sdn Bhd Full timeThe Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use. **Responsibilities**: - Assist external users of the...
-
Customer Service
1 week ago
Brickfields, Malaysia Career International FOS Sdn Bhd Full time_**Location**:_based in KL Sentral_ - **Operation hour**:_8am - 8pm (rotational shift)_ **Position Summary**: **Duties and Responsibilities**: - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep the...
-
Customer Service
1 week ago
Brickfields, Malaysia Career International FOS Sdn Bhd Full time**Position Summary**: **Job Function**: - Addressing and resolving inbound customer support inquiries - Working with internal cross-functional partners to resolve customer inquiries - Achieve & maintain target performance and on-time metrics - Ensure each inquiry is “resolved” form the customer’s perspective - Understand common customer pain-points...
-
Customer Service
9 hours ago
Brickfields, Malaysia GrowthFn Sdn bhd Full time**Salary**: Up to RM4,000.00 per month **Benefits**: - Opportunities for promotion Schedule: - Day shift - Rotational shift **Education**: - Diploma/Advanced Diploma (preferred) **Experience**: - customer service in BPO: 1 year (required) **Language**: - Mandarin? Compulsory (required) - Chinese (required) Ability to Commute: - KL Sentral...
-
Customer Service
1 week ago
Brickfields, Malaysia Asiapac Talents Full time**Functions**: - Troubleshooting on bug - Handle all in-game chat - Identify technical issue **Requirements**: - Minimum 1 year customer service experience - Gaming Level in Genshin Impact / Honkai Star Rail - Request to have User ID to check the level **Walk-In Interview**: **Contact and Send Your Resume to：** Contact Number: +60123788167...
Customer Service
2 weeks ago
**Providing exceptional customer service**: You will be the primary point of contact for our customers, addressing their inquiries, complaints, and feedback. You must be able to handle these interactions with empathy, patience, and professionalism.
- **Understanding customer needs**: You will need to understand the unique needs of our customers and provide tailored solutions to their problems. You will be expected to anticipate customer needs and proactively offer solutions.
- **Improving customer experience**:You will work closely with other teams to improve the overall customer experience, identifying pain points and developing strategies to address them. You will be responsible for implementing changes to improve customer satisfaction and loyalty.
- **Ensuring customer satisfaction**: You will be responsible for measuring customer satisfaction and ensuring that our customers are happy with our products and services. You will be expected to analyze customer feedback and use it to improve our offerings.
- **Collaborating with cross-functional teams**: You will collaborate with other teams, such as marketing, sales, and product development, to ensure that our customers have a seamless experience across all touchpoints. You will be responsible for communicating customer insights to these teams to inform their decision making.
**Minimum requirement**:
- Education: A diploma holder or higher is preferred.
- Minimum of 1 year relevance working experience in a voice channel in customer service
- Communication skills: Excellent verbal and written communication skills are essential for a customer service representative.
- Customer service skills: A friendly and patient demeanor is required, along with strong problem solving skills to assist customers in resolving issues.
- Computer skills: Basic computer skills are required, including proficiency in Microsoft Office and the ability to learn new software quickly.
- Time management skills: Strong time management skills are important to manage multiple customer inquiries simultaneously and meet customer service targets.
- Availability: Customer service representatives are often required to work flexible schedules, including evenings, weekends, and holidays.
- Sales skills: so some customer service representatives may be required to upsell or cross sell products and services.
- Training: Clients provides training for its customer service representatives, which may include product knowledge, company policies, and customer service techniques.
- Experience in telco industry and serving Singapore market will be an added advantage.
**What's on offer**:
- A competitive salary with performance related pay and early morning shift allowance
- A bright, modern, and exciting place to work with excellent facilities.
- Great work culture and supportive colleagues
- Career growth opportunities
- Annual reward and recognition events
- Medical benefits
**Job Type**: Permanent
Pay: From RM4,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Commission pay
- Performance bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer service in Telco: 1 year (preferred)
**Language**:
- Mandarin (preferred)
