Internship Customer Service

2 weeks ago

Kuala Lumpur, Malaysia UTOPIA HOLDING SDN.BHD Full time

Position : Customer Service

Job Responsibilities

2. Resolving customer complaints and concerns in a timely manner

3. Maintaining customer account information

4. Keeping records of customer interactions and transactions

5. Escalating complex customer issues to appropriate personnel

Skills & Requirement

1. Excellent communication skills, both written and verbal

2. Problem-solving and decision-making skills
- Most of situation need to provide alternatives for tenants for instant solution, must be reliable

3. Adaptability and flexibility
- Able to multitask and adapt quickly since Utopia Customer Service are not mainly focusing on interacting with tenant only, we do have admin work as for reporting, maintaining records etc
- Able to work on weekend if needed, standby after working hours for any emergency cases

4. Ability to handle difficult customer situations and remain calm under pressure
- Why? It's because we are providing service for longer terms not a short duration unlike hotels, Airbnb etc)

5. Technical proficiency in relevant systems and tools
- One with experience using any type / form of TMS (tenant management system) are preffered, cause we are using ibilik+ for the management, would be easier if they have the basics / knowledge

**Job Type**: Internship

**Salary**: RM800.00-RM1000.00 per month

**Benefits**:

- Free parking
- Free hostel (walking distance to office)
- Opportunities for promotion
- Professional development

**Job Type**: Internship

**Salary**: RM800.00 - RM1,000.00 per month

Schedule:

- Fixed shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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