Operations Coordinator

4 hours ago

Skudai, Malaysia DEO SMART SCENT Full time

Position Summary:
The Operations Coordinator is responsible for managing the day-to-day operational activities of the Johor branch, ensuring that service delivery meets company standards, schedules are followed, resources are optimised, and customers receive high-quality, timely service. This role also involves coordinating with technicians, customers, suppliers, and head office to ensure smooth branch operations.

Key Responsibilities:
1. Service Planning & Scheduling
- Develop and maintain daily, weekly, and monthly service schedules for all technicians.
- Coordinate route assignments to ensure maximum efficiency and mínimal downtime.
- Adjust service schedules in case of customer requests, staff absence, or operational disruptions.

2. Team Coordination & Support
- Communicate daily service plans to technicians and ensure they understand their assignments.
- Track technician performance, attendance, and compliance with SOPs.
- Support recruitment, onboarding, and training of new service staff when required.

3. Customer Communication
- Confirm service appointments with customers and address special service requirements.
- Handle service-related complaints promptly and professionally.
- Maintain a positive relationship with customers to encourage service renewals and upselling opportunities.

4. Inventory & Equipment Management
- Monitor stock levels for sanitary bins, mats, refills, and other consumables.
- Request and track replenishment of supplies to avoid service interruptions.
- Ensure tools and equipment are maintained, repaired, and in safe working condition.

5. Compliance & Quality Assurance
- Conduct regular service quality checks, either personally or through assigned staff.
- Ensure compliance with health, safety, and environmental regulations.
- Maintain proper records for audits and operational reporting.

6. Reporting & Documentation
- Prepare and submit weekly and monthly operational reports to management.
- Keep accurate service records, work orders, and client communications.
- Track service completion rates, customer feedback, and operational efficiency.

Location: Johor Bahru
Working Hours: Monday - Friday (8:30am - 5:00pm)
Saturday (8:30am - 1:00pm)

**Job Details**

**JOB INFO & REQUIREMENT**
- Contract Type
- Full-time
- Job Type
- Non-Executive
- Experience Level
- 1-3 years
- Job Categories
- Others
- Language Required
- English, Bahasa Malaysia
- Nationality Preferred
- Malaysians Only
- Gender Preferred
- All Genders
- Own Transport
- Car/Van

**SALARY & OTHER BENEFITS**
- Salary

**RM 2,000 to RM 2,500 per month

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