Credit Service Executive

1 week ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

**Responsibilities**
- The role involves taking actions on customer’s accounts / processing customer’s requests following the procedures given for a particular workstream/process.
- To work closely with respective line manager to achieve all business goals.
- It requires high level of concentration and focus to be able to perform in a challenging environment within specific timelines.
- Process accurately with the required productivity.
- Problem situations are proactively resolved and escalated to ensure maximum customer satisfaction. To adhere to all quality control measures to prevent reoccurrence
- To be proactive and ensure that all process related updates and cascades are clearly understood
- To perform relative incoming /outgoing calls based on task assigned in accordance to Calling queue/ Phone Verification Matrix.
- Provide excellent customer service to internal/external customer by maintaining good call quality in accordance to Call Monitoring/ Call Coaching standards.
- To perform approver and checker’s role in accordance to the assigned level of approval.
- Ensure that the Quality levels are achieved as per the standards and targets set forth for the process.
- To identify error for the executives and ensure the items are corrected as per procedures.
- To assist Assistant Manager Operations (AMO) on validation of external errors and ensuring the feedback forms are acknowledged by the staff. Process Checker will also needs to coordinate and conduct Quality Checking as per process requirement.
- To assist AMO in monitoring volume of items to be completed for ensuring adherence to PLA
- Process Checker can also be accredited as Process Specialist. Who may have the responsibility to conduct classroom/ personal training, preparing training material and hands-on training for new user or conducting refresher classes should there is a need to conduct one. Process Specialist may need to handle escalation case/ call from internal/external customers and assist in resolution of procedural queries.

**Requirements**:

- Bachelor Degree fresh graduate from any discipline
- Fluent verbal and oral communication in both Mandarin and English
- Able to prioritise and work with heavy workload

**Job Type**: Permanent

Pay: Up to RM3,000.00 per month

Schedule:

- Day shift

Application Question(s):

- How many years of experience do you have as a credit service executive?

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