Technical Trainer

SUMMARY
- Development and delivery of technical training classes to customers, partners, and internal staff. Manage customer expectations in the classroom and follow up on all customer queries related to the product delivery or Global Training offerings. Uphold the company’s training delivery to the highest standard as required by the corporation.

ESSENTIAL FUNCTIONS
- Present training courses online, at the customer site, or at the company location, as required
- Develop and maintain product knowledge to remain qualified in selected curriculums.
- Develop courseware for new product introductions and release updates to the required corporate standards and processes.
- Schedule business travels in alignment with corporate guidance and submit expenses within a reasonable timeframe.
- Prepare, set up, test, and reset training environments before and after each session.
- Coordinate with customer technical contact to evaluate and complete all customer location testing for remote access.
- Complete any feedback and customer surveys on time and notify the Master Scheduler when each event is complete.
- Install, update and maintain the training labs as directed.
- Cross-train to become qualified to teach other courses, as business needs dictate.
- Provide training delivery support for instructors that are in session to ensure course delivery continuity.
- Edit, test, and publish media for self-paced and video content.
- Complete assigned tasks to ensure plans managed by the Training Project Manager are completed as scheduled and support scoping activities for each project.
- QUALIFICATIONS
- Working Knowledge on IP Networking
- Basic working knowledge of SIP
- Strong knowledge of Linux commands
- Excellent organizational skills.
- Excellent written and oral communication skills.
- Ability to effectively deliver courseware content through client training.
- Can speak and write fluently in English.
- EDUCATION AND EXPERIENCE
- BE or BS Degree with 2-4 years of experience in IT/Telecom preferred
- 3 years of training delivery or customer presentation experience
- Prior experience working with Ribbon, or other telecom vendors, products
- Prior experience with video production tools would be an advantage
- The ability to present fluently in additional languages would be an advantage
- Please Note:

- 'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'_