[airline Industry] Customer Experience Advisor
2 weeks ago
_**Seize this opportunity to support an award winning International Airline Company**_
**_Job Responsibilities: _**
- Deliver **_world-class customer service_** while responding to customer inquiries and concerns via the chat channel
- Address **_travel-related inquiries_** and issues communicated
- Assist customers with upgrade requests, baggage inquiries, delays, and cancellations.
- **_Build meaningful relationships with our customers_** through a consultative approach
- Respond and manage customer feedback and complaints
- **Requirements**: _
- Required language(s): Proficient in English (written and spoken)
- **Must have at least 6 months experience** in **Customer Service/BPO Industry**:
- **Full training provided**
- **Experience in the airlines/aviation industry will be an added advantage**_
**_Why Join Us_**
- **Accessible** via public transport **(nearby LRT)**:
- Basic _**+ additional allowances**_
- Urgent hiring
- Friendly colleagues & positive work environment
**Job Types**:
Contract Role - 12 months (**_opportunity to be absorbed as permanent staff)_**
**Salary**:
RM2,700.00 - RM3,500 (+ **additional allowances)**
**Job Types**: Full-time, Contract
**Salary**: RM2,700.00 - RM3,200.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift
Supplemental Pay:
- Commission pay
- Performance bonus
Application Question(s):
- Are you currently employed?
- How would you rate your fluency in English on a scale of 1 (poor) - 10 (excellent)?
**Education**:
- STM/STPM (preferred)
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