Order Management

2 weeks ago

Kuala Lumpur, Malaysia Techsap ASP Sdn Bhd Full time

Job summary:
The Order Management (“OM”) Specialist is the customer’s key contact point when placing orders for International, Domestic Marine and Energy products and services. The role includes helping to manage the customer relationship on behalf of International, Domestic Marine and Energy, and managing the entire order to invoice process are the key activities within the Order-to-Cash (O2C) process.

The OM Specialist is expected to ensure customer order is compliant with brand offer before order placement, and keep customer appraised of the delivery progress (i.e. changes to vessel ETA and nominated port, product shortages, out of hours incidents, price enquiries etc). Therefore, the role requires:

- Deep understanding of customer service processes, and demonstration of customer service and ownership mindset; and,
- Understanding of complexities in the shipping, marine and energy market, and its global supply network.

**Responsibilities**:

- Establish and manage strong relationship between distributor/supplier, customer and sales manager by being the primary point of contact for customers. Expected to have regular communication with purchasers, Chief Engineers/ Ship Captain, Sales Managers and Supply / Logistics staff anywhere in the world.
- Accountable to ensure all the orders are accurate, compliant, informative and good quality.
- Ensure strong collaboration with Credit team to ensure sufficient credit for order can be processed smoothly.
- Take proactive action to monitor the orders to ensure orders are delivered on time.
- Highlight/escalate to superior/line manager for any potential issue with the order that could result in escalations.
- Responsible to record and log all customer complaints and non-conformances in given portals/databases.

**Job Type**: Contract
Contract length: 6 months

**Salary**: Up to RM5,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

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