Product Support Admin Specialist

2 weeks ago

Bandar Sunway, Malaysia ISJ Technology Sdn Bhd Full time

**Job Overview: -**

We are seeking a motivated and organized individual to join our team as a Product cum Admin Support. This role will assist with various tasks related to customers’ inquiries, troubleshooting product-related issues, providing solution to ensure a seamless user experience and administrative support.

**Job Responsibilities: -**
- Guide customers through troubleshooting processes to identify and resolve issues.
- Investigate and analyze customer-reported issues to determine root causes.
- Work collaboratively with other departments to address and resolve technical or product-related problems.
- Provide accurate and detailed information to customers regarding product capabilities.
- Document and track customer interactions, issues, and resolutions.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Collaborate with internal teams to relay customer feedback and insights.
- Participate in quality assurance activities to ensure the accuracy and effectiveness of support solutions.
- Managing various administrative tasks, including managing correspondence, scheduling meetings, maintaining filing systems and Company asset management.
- Coordinate travel arrangements, accommodations, and itineraries for staff members.
- Take charge of shipping arrangement and manage all import and shipping related matter.
- Prepare invoice / DO / PO / Quotation.
- Perform / undertake other special assignments, ad-hoc job/project as and when required by the management/superior from time to time.

**Job Requirements: -**
- At least Diploma/Bachelor's degree in a related field or equivalent work experience.
- At least 1-3 years of experience in a customer support or product support role.
- Strong technical aptitude and the ability to understand and troubleshoot software or hardware issues.
- **Excellent communication skills in English and Mandarin in both written and verbal. Cantonese is a plus.**:

- Patience and empathy in dealing with customer inquiries and concerns.
- Familiarity with customer support tools and systems.
- Attention to detail and accuracy in data entry and documentation.
- Ability to work independently with mínimal supervision and as part of a team.
- Strong problem-solving and decision-making abilities.
- **Position will be open to Malaysian only.**

**Job Highlights: -**
- 13th Months Salary.
- Full Attendance Allowance (T&C applied)
- Medical, Dental and Optical Benefits.
- Free Parking (pay and claim basis).
- EPF, Socso, and EIS

**Work Locations: -**
- Sunway Geo Avenue

**Salary**: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Parental leave

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary

Application Question(s):

- How much notice are you required to give your current employer?
- What is your current monthly basic salary?
- What is your expected monthly basic salary?
- How would you rate your Chinese in both written and spoken? (Scale of 1 to 10)
- How would you rate your English in both written and spoken? (Scale of 1 to 10)
- How many year of experience you have in customer service/customer support role?

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