Store/booth Manager
2 weeks ago
**Location**:MyTown Mall Cheras
**Employment Type**: Full-time
**Key Responsibilities**:
- Oversee daily setup and closing of the booth/store
- Maintain cleanliness, display standards, and product functionality
- Ensure smooth day-to-day operations and SOP compliance
**Team Leadership**:
- Manage sales staff scheduling and daily attendance
- Supervise performance and provide coaching
- Train staff on product knowledge, selling techniques, and service standards
**Customer Engagement**
- Handle customer enquiries and complaints professionally
- Deliver high-quality service to ensure customer satisfaction and retention
- Assist walk-in customers and drive sales conversions
**Marketplace & Online Support**
- Respond to customer chats on platforms such as Shopee, Lazada, TikTok Shop
- Coordinate online orders and pricing updates when required
**Sales & Reporting**
- Ensure pricing and promotional mechanics are up to date
- Track daily sales performance and prepare reports
- Support sales targets and implement promotional activities
**Inventory Control**
- Monitor stock levels and request replenishments
**Requirements**:
- Malaysian citizen only
- Minimum 1-2 years experience in retail, sales, or team supervision
- Strong leadership, communication, and problem-solving skills
- Able to work in shift schedules (including weekends/public holidays)
- Basic computer literacy (Microsoft Excel, WhatsApp, marketplace chat handling)
- Responsible, self-motivated and customer-focused
- Experience in marketplace operations is an added advantage
**What you can expect**:
- Monthly Salary of RM3000
- Monthly Commissions (the more you sell, the more you earn)
- 4-day full shift, 2-day half shift and 1 off-day
- EPF, SOCSO, EIS
- Training & career development opportunities
Pay: From RM3,000.00 per month
Work Location: In person
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