Social Media Chat Support Advisor

6 days ago


Brickfields, Malaysia eTeam Workforce Full time

**DUTIES AND RESPONSIBILITIES**:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes

**Requirements**:

- Proficiency in Japanese Language (Read/Speak/Write).
- Good command over verbal & written English language
- Prior work experience in a LPO/Regulatory work, Social Media platforms is a plus
- Willing to work rotational shift

**Salary**: RM6,900.00 - RM7,100.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- KL Sentral: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- Japanese (required)
- English (required)



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