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Telesales

3 weeks ago

Petaling Jaya, Malaysia ARAMEX (MALAYSIA) SDN BHD Full time

Conduct outbound calls to potential customers with the aim of selling products or services.
- Follow a script to introduce products/services, highlight features, and address customer queries.
- Identify and qualify potential leads through cold calling and data research.
- Gather and document information on prospective customers.
- Acquire in-depth knowledge of the company's products or services to effectively communicate their

benefits to customers.
- Deliver persuasive sales pitches to encourage customers to make a purchase or set up appointments.
- Customize sales pitch based on customer needs and preferences.
- Customer Relationship Management:

- Build and maintain positive customer relationships.
- Follow up with customers to ensure satisfaction and address any concerns.
- Meet or exceed monthly and quarterly sales targets.
- Work towards achieving individual and team sales goals.
- Keep accurate and detailed records of customer interactions, including sales activities and follow-up

tasks.
- Update customer information in the CRM system.
- Address customer objections and concerns effectively.
- Provide additional information or alternatives to overcome objections.
- Provide feedback to the sales team and management on customer responses and market trends.
- Prepare and submit regular reports on telesales activities and results.
- Adhere to company policies and guidelines during sales calls.
- Ensure compliance with relevant regulations and ethical standards.

Pay: RM1,500.00 - RM2,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development