Service Advisor

1 week ago

Butterworth, Malaysia CS Euro Auto Sdn Bhd Full time

**Service Advisor (SA) - Key Responsibilities**
The Service Advisor acts as a vital link between customers and the service department, ensuring exceptional service delivery through effective communication, coordination, and follow-up.

**Customer Interaction**
- Welcome customers warmly and check in vehicles for scheduled service appointments.
- Listen actively to customer concerns, perform initial visual inspections, and document any pre-existing vehicle damage.
- Communicate service recommendations clearly, based on customer feedback, technician diagnostics, and manufacturer guidelines.
- Provide accurate repair estimates and obtain customer approval prior to work being performed.
- Keep customers informed of repair timelines, changes, and any unexpected delays.
- Address customer questions and concerns professionally throughout the service process.
- Build trust and foster long-term relationships through courteous, transparent, and empathetic service.

**Service Coordination**
- Schedule and prioritize repairs in collaboration with technicians to maximize efficiency.
- Confirm parts availability and coordinate timely orders with suppliers when necessary.
- Provide real-time updates to customers regarding repair progress and any changes in scope.
- Facilitate approval processes for additional repairs or parts not included in the initial estimate.
- Conduct post-repair inspections to ensure quality standards are met before vehicle delivery.
- Resolve any service-related issues quickly and efficiently, keeping customer satisfaction at the forefront.

**Administrative Tasks**
- Accurately prepare service orders, detailing customer concerns and recommended work.
- Secure customer signatures on service documentation and authorization forms.
- Process service payments, parts returns, and exchanges efficiently.
- Maintain up-to-date service records and customer history in the system.
- Generate invoices and all relevant service-related documentation.
- Ensure a clean, organized, and customer-friendly service area at all times.

Pay: RM1,800.00 - RM2,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- 13th month salary
- Performance bonus

Ability to commute/relocate:

- Butterworth: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you have diploma in automotive technology?

Work Location: In person

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