Telco Noc Shift Manager
1 week ago
**Responsibilities**:
- Responsible for day to day operational performance.
- To lead the team as one coherent unit and deliver as per SLAs.
- Planning for and ensuring team members’ competence enhancement
- Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
- Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
- Ensuring high motivation level of team resources
- Attrition Management
- Providing Technical guidance and Leadership to the team members
- Participates in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
- To be able to interface with Interface with the other organizational entities like Field Services, DPO, Projects, 3PP, Customer Support, Customer etc
- To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when necessary.
- To predict and plan manpower requirements
- Regular follow up on incidents and events with relevant departments working on it as per the prescribed process.
- Supporting Customer and internal L2 teams in case of war-rooms, special events etc. with timely updates of the event
- Managing War-room from L1 side, creating chronology and initial incident reports in case of critical/major events
- Plan & perform all the shift operational activities.
- Support and implement processes.
- Review leave of people in his/her team and provide go ahead.
- Report security breach incidences.
- Suggest corrective and preventive actions of security threats.
- To act as an Incident Manager for incidents beyond normal office hours.
- Formulate the training requirements for the team.
**Qualifications & Skills Required**:
- At least **5-7 years’ experience in Telecom**. Significant part of this experience must be in the Telecom Network.
- Minimum of a Degree in Electrical Engineering, Telecommunication Engineering, Computer Science or Computer Engineering
- Technical and/or functional skills: GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes.
- People Management, Interpersonal skills, Customer Relationship Management
- Fluent in written and spoken English and Malay
- Possess core values of Honesty, Integrity, Positive Attitude
- Ability to handle pressure & work in a tough environment
- Knowledge of programming language like SQL, Perl
- Any certification related to Telecommunications will be an added advantage
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: RM5,000.00 - RM6,000.00 per month
**Benefits**:
- Health insurance
- Professional development
Schedule:
- Rotational shift
Ability to commute/relocate:
- Tun Razak Exchange: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- telco network operations center: 3 years (required)
**Language**:
- English (required)
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