Store Manager

12 hours ago

Shah Alam, Malaysia Hextar Luckin Full time

**Job Title**: Store Manager

**Location**: Luckin Coffee Malaysia (Multiple Outlets)
**Employment Type**: Full-Time

**About Luckin Coffee**

Luckin Coffee is a rapidly growing coffee brand redefining how people experience their daily brew. With innovation, data-driven operations, and customer satisfaction at our core, we’re expanding across Malaysia to serve premium coffee with speed, consistency, and heart.

Join us and be part of a new generation of coffee culture.

**Role Overview**

As a **Store Manager**, you are the leader and driver of your outlet’s performance. You’ll oversee daily operations, ensure service and product quality, and inspire your team to deliver exceptional customer experiences. This role combines operational excellence, people management, and hands-on leadership — perfect for those who thrive in a fast-paced, customer-focused environment.

**Key Responsibilities**

**Operational Excellence**
- Oversee day-to-day store operations, ensuring smooth, efficient, and compliant processes.
- Maintain high standards of product quality, cleanliness, and service delivery.
- Manage inventory, stock ordering, and cost control to achieve store profitability targets.
- Monitor key performance indicators (KPIs) such as sales, productivity, and customer satisfaction.

**People Leadership**
- Recruit, train, and develop baristas and shift leaders.
- Motivate and coach team members to deliver consistent, high-quality service.
- Create a positive work culture that reflects Luckin Coffee’s values.
- Manage staff scheduling and attendance to optimize manpower and labor costs.

**Customer Experience**
- Lead by example in delivering exceptional customer service.
- Handle customer feedback professionally and ensure timely resolution.
- Maintain strong brand presence and store image in line with company standards.

**Reporting & Compliance**
- Prepare regular reports on sales, performance, and operational issues.
- Ensure adherence to food safety, hygiene, and company policies.
- Coordinate with Area Managers and HQ for store-level initiatives and improvements.

**Requirements**:

- Diploma or Degree in Business, Hospitality, or related fields preferred.
- Minimum **2-3 years** of retail or F&B management experience (coffee chain experience is an advantage).
- Strong leadership, communication, and problem-solving skills.
- Proven ability to manage a team in a high-volume, fast-paced environment.
- Financial acumen with understanding of P&L and cost management.
- Proficient in English and Bahasa Malaysia (Mandarin is an added advantage).
- Willing to work shifts, weekends, and public holidays as required.

**What We Offer**
- Competitive salary & performance incentives.
- Comprehensive barista training & career development opportunities.
- Dynamic and supportive work environment.
- Staff benefits including beverages and discounts.
- Opportunities for growth with a fast-expanding international coffee brand.

**Job Type**: Permanent

Pay: Up to RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person

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