Business Analyst

2 weeks ago

Kuala Lumpur, Malaysia Skill Quotient Technologies Inc Full time

**Role** : Business Analyst

**Location** : Kuala Lumpur

**Payroll** : Skill Quotient

**Duration** : 1 year extendable contract

**Experience** : 2+ years

**Required Skills**:

- Basic Degree
- Experience in the following roles would be considered a significant advantage:

- Business Requirements / Analyst role
- Project Management role
- Related experience in delivering large-scale IT projects with CRM-related experience being a further advantage

**Key Skills**
- Ability to document business requirements and test scenarios / strategies for large-scale system or platform transformation
- Project management & organisational skillsets and ability to manage multiple workstreams simultaneously while effectively prioritising deliverables
- Ability to influence and drive initiatives across key stakeholders
- Understanding of banking products, services and functions
- Understanding of IT systems and delivery mechanisms

**Responsibilities**
- Be part of an agile team of business analysts to ensure that all business requirements are captured and translated into final implementation.
- Understand and analyse business needs, while balancing against to-be system capabilities. Improve on existing gaps within present-day 1View CRM by optimising build specifications of to-be Rubik CRM. To maximise out-of-the-box functionalities and minimise customisations.
- To conduct in-depth reviews and discussions with existing business users of CRM, and to acquire detailed understanding of business rules, process / work flows in the context of sales, service and support tasks facilitated by CRM system.
- To work with business owners to develop test strategy and related test scenarios and scripts. To work with IT-side test managers to ensure alignment of testing approach and desired outcomes.
- Undertake key preparatory roles prior to formal kickoff - establish Business Requirement Document and validate Functional Design Document, formalise Scope of Work, Change Request assessment & management.
- The business requirements team is expected to work very closely with Business and IT leads, including stakeholders from sales, service & support channels, product & segment owners, platform and system owners, and senior management in Consumer, Commercial and Transaction Banking.

**Job Type**: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM4,500.00 per month

Application Question(s):

- What is your current salary?
- What is your notice period?

**Experience**:

- Business analysis: 1 year (required)

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