Customer Service
2 days ago
**Mandarin Speaker preferred.**
- Ensure smooth and timely shipment process flow according to OM OPS
- Ensure accurate and timely data entry into our operating system
- Track and trace Order Management files
- Use OM workflows on daily basis to manage shipments
- Monitor shipment reports to ensure total customer satisfaction
- Ensure accurate and timely client and vendor billing
- Interact with our local shipper, arranging their OM shipments, meeting customer service standards
- Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others)
- Meet compliance at all times to regulations
- This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements
- Understand OM process flow, constantly looking for areas of improved efficiency
- Ensure all customers standard operating procedures are followed and updated in the OM SOP
- Escalation of problems to Management when necessary
**Job Types**: Permanent, Fresh graduate
Pay: From RM2,800.00 per month
Application Question(s):
- Are you have own transport?
- How is your expected salary? How much is your notice period?
**Language**:
- Mandarin (preferred)
Work Location: In person
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