Customer Service

2 days ago


Johor Bahru, Malaysia Agensi Pekerjaan Job Referral Sdn Bhd Full time

**Mandarin Speaker preferred.**
- Ensure smooth and timely shipment process flow according to OM OPS
- Ensure accurate and timely data entry into our operating system
- Track and trace Order Management files
- Use OM workflows on daily basis to manage shipments
- Monitor shipment reports to ensure total customer satisfaction
- Ensure accurate and timely client and vendor billing
- Interact with our local shipper, arranging their OM shipments, meeting customer service standards
- Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others)
- Meet compliance at all times to regulations
- This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements
- Understand OM process flow, constantly looking for areas of improved efficiency
- Ensure all customers standard operating procedures are followed and updated in the OM SOP
- Escalation of problems to Management when necessary

**Job Types**: Permanent, Fresh graduate

Pay: From RM2,800.00 per month

Application Question(s):

- Are you have own transport?
- How is your expected salary? How much is your notice period?

**Language**:

- Mandarin (preferred)

Work Location: In person


  • Customer Service

    1 week ago


    Johor Bahru, Malaysia Customer Connect Malaysia Coway Full time

    _**Engage with database customer.**_ - **Database provided everyday.**_ - **Responsible in terms of product & testimonial.**_ - **Communicate with customers about the service of product in call.**_ - **Providing information about products/services, and assisting with easy service issues.**_ **Job Types**: Full-time, Part-time, Fresh graduate, Student...


  • Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...


  • Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...


  • Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities**: - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...


  • Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

    **Requirements**: - With 1+ years of hands-on experience in the fintech or blockchain industry. - Ability to articulate issues or problems to internal departments. - Knowledge of blockchain would be an advantage. - The ability to communicate in Mandarin would be an advantage. - Good and positive attitude with a keen interest in learning. Responsibility -...


  • Johor Bahru, Malaysia HAWK TYRE SERVICE SDN BHD Full time

    **Job Responsibilities Authorities: - ** - Handle product & service sales enquiry - Handle customer feedback/complaints & ensure prompt response to customer. - To maintain good relationship with customers and vendors - Ensure diligent follow up and fulfill promises made to customers - Generating invoice and cash bill & updating account system. - Documents...


  • Johor Bahru, Johor, Malaysia Bright Property Service (M) Sdn Bhd Full time

    Job Scope:Reception & Communication: Greet and assist visitors, verify their identities, and direct them to the appropriate departments. Handle incoming calls professionally by addressing inquiries or transferring them to the relevant personnel.Resident Information Management: Maintain and update residents' records, including contact details and contractual...

  • Customer Service

    1 week ago


    Johor Bahru, Malaysia Mrt Multipay Full time

    customer service with at least 2 years experience in freight forwarding. Procurement & Strategic Sourcing Partner. To provide customer the best solution to help them in cost saving and to minimize downtime. To supply goods and services to customer timely and accurately. To provide customer customer services and advise professionally. Labour Supply Supply...

  • Customer Service

    1 week ago


    Johor Bahru, Malaysia Idzmir Kids Hub Full time

    Customer Service Acquisition must achieve goals to continuously generate new customers through attract parents to Idzmir Kids Hub brands and giving best information about our company service. Customer Service Acquisition is a process of **i) gaining new customer and converting leads to customer by make purchases from Idzmir Kids Hub** and **ii) providing...

  • Customer Service

    6 days ago


    Johor Bahru, Johor, Malaysia Dreamztech (M) Berhad Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist in the AI Chatbot Industry, based in Johor Bahru. The role involves providing exceptional customer support by responding to inquiries, resolving issues, training and ensuring customer satisfaction through various...