People Services Specialist

1 week ago


Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

The purpose of this role is to deliver transactional and specialist HR services. The Advisor is customer focussed and has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees. Always operating with the ability to exercise effective judgement, sensitivity and creativity to service our people as needs and situations change.

Job Title:
People Services Specialist

**Job Description**:
About dentsu international:
Part of Dentsu Group, Dentsu International is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Dentsu delivers people-focused solutions and services to drive better business and societal outcomes. This is delivered through five global leadership brands - Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.

Dentsu International’s radically collaborative team of diverse creators unifies people, clients and capabilities through horizontal creativity to help clients create culture, change society, and invent the future.

Powered by 100% renewable energy, Dentsu International operates in over 145 markets worldwide with more than 46,000 dedicated specialists, and partners with 95 of the top 100 global advertisers.

Visit our website to discover more about what we do:
Key Responsibilities:

- Provides employees, managers and HR team exceptional standards of customer services across a wide range of HR activities and processes
- Ensures standardised HR processes are effectively implemented, accurate, and services are delivered in a consistent way within agreed timelines
- Provide specialist knowledge and resolution for enquires relating to Tier 1 and other complex processes
- Acts as conduit of specialist knowledge between Tier 1 and Tier 2 teams - sharing insight and education to support Tier 1 resolution
- Works closely with the nominated CoE(s) to ensure the latest knowledge and standards are being advised correctly/accurately
- Perform data entry across a range of HR systems being responsible for the integrity of employee master data being accurate and compliant (where required ensure compliance with GDPR requirements)
- Responsible for responding to external HR queries including reference requests
- Radically collaborates with specialist teams (e.g. payroll, COE’s, business facing HR, finance, legal, tech etc) to deliver KPIs and high-quality services that are compliant with global standards and meet business expectations
- Monitors the completion of queries, and continually reviews policy, processes, data quality, system issues working closely with the Team Lead, to improve services against Service Level Agreements, reviewing own performance on a regular basis and in collaboration with the team

Become a champion for meaningful progress:
Together we make our mark. Together we embrace the true potential of disruption. And together - across all our locations - we help our clients win in a changing world.

If you want to belong to a one global network where opportunities are limitless - we look forward to welcoming you.

Next Steps

LI-SB1

LI-HYBRID

**Location**:
Kuala Lumpur

Brand:
Dentsu Apac

Time Type:
Full time

Contract Type:
Permanent



  • Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? - We want to empower you to turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. -...


  • Kuala Lumpur, Kuala Lumpur, Malaysia STMicroelectronics Full time 90,000 - 120,000 per year

    OUR STORYAt STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.When you join ST, you will be part of a global business with more than 115...


  • Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    The purpose of this role is to deliver transactional and specialist HR services. The Advisor is a customer focussed and has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees. Always operating...


  • Kuala Lumpur, Malaysia Isentia Full time

    The primary role of the PeopleOps Specialist is providing quality HR Administration support to their key stakeholder group. The role is also responsible for managing a number of other activities in areas such as relevant labour regulatory and compliance requirements, performance management and health and safety. The PeopleOps Specialist is responsible for...


  • Kuala Lumpur, Malaysia Allianz Services Full time

    Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 7000 employees located across ten countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group. We are Actuaries,...


  • Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    The purpose of this role is to deliver transactional and specialist HR services to one market or a number of local markets in SEA and Greater China. The Advisor/Administrator has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect,...


  • Kuala Lumpur Centre, Kuala Lumpur, Malaysia Ouji Seiyaku (M) Sdn. Bhd. Full time 60,000 - 80,000 per year

    We're looking for an energetic People & Culture Specialist to build a positive workplace, enhance employee experience, and support our growing FMCG business. You'll drive engagement, strengthen culture, and support organizational development across teams.What You'll Do:Plan and execute fun, meaningful engagement and recognition programs.Handle employee...


  • Kuala Lumpur, Malaysia F-secure Full time

    I'm interested WithSecure protects businesses all over the world from modern threats. We do this through a Co-security approach born from first-hand knowledge that no one can solve every cyber security problem alone. Every single day, our diverse, growing team fights against online extortion, threats to national infrastructure, the unlawful spread of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Resmed Full time 60,000 - 120,000 per year

    Our people are foundational to our strategy– they are not 'resources' that we leverage Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent. We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be...


  • Kuala Lumpur, Malaysia WithSecure Full time

    WithSecure protects businesses all over the world from modern threats. We do this through a Co-security approach born from first-hand knowledge that no one can solve every cyber security problem alone. Every single day, our diverse, growing team fights against online extortion, threats to national infrastructure, the unlawful spread of sensitive information,...