Customer Care Administrator

Location: Bukit Damansara (Near MRT Semantan)

Term: 6 months fixed contract (renewable for another 6 months before converting to permanent)

Working Hours: 8:00AM - 5:00PM / 1:00PM - 10:00PM

Off Days: 2 Days (Rotational Basis)

Working Arrangement: Hybrid (WFO + WFH)

Job Requirements:

- Diploma or equivalent (Bachelor's degree preferred).
- Proven experience in customer service, data entry, or administrative roles.
- Excellent communication skills, both written and verbal.
- Knowledge in customer relationship management (CRM) software and data management tools.
- Familiarity with data protection regulations and privacy and its best practices.
- Familiarity with filing systems physical/digital (alphabetical, numerical, chronological, etc.).
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Fresh graduates are encouraged to apply
- Willing to work in KL
- Has your own laptop/desktop and strong internet connection for WFH purposes
- Willing to work shift hours and on weekends/public holidays

**A. Position Overview**:
The Customer Care Administrator specializing in Customer Service & Verification and Registration plays a crucial role in ensuring the accuracy and authenticity of customer information during registration within the organization's systems. They are responsible for validating customer data, managing registration processes, and maintaining a high level of data integrity. This role requires exceptional attention to detail, strong communication skills, and a customer-centric approach. The position also requires someone with customer service background to assist inbound operations.

**B. **Key Responsibilities**:
**1. Customer Data Verification**:

- Verify customer information provided during registration, ensuring accuracy and completeness.
- Cross-reference customer data against established criteria to authenticate identities and prevent fraudulent activities.
- Collaborate with internal TTCC teams to resolve discrepancies or inconsistencies in customer information.

**2. Registration Management**:

- Facilitate the customer registration process, guiding individuals through required steps and documentation.
- Assist customers in filling out registration forms and provide guidance on necessary supporting documents.
- Ensure that all required legal and compliance documentation is accurately completed and filed.

**3. Customer Service**:

- To assist inbound operations to handle Calls, Chat & WhatsApp when required
- Ensure that all customer interactions are handled professionally, efficiently, and with a customer-centric approach.
- Review and analyze customer feedback/Complaints and escalate to relevant department for resolution, promptly follow up and close pending cases.

4. **Communication**:

- Collaborate with other departments to relay verified customer information as needed.
- Work closely with Product/IT teams to troubleshoot technical issues related to data input and verification.

**5. Documentation and Reporting**:

- Maintain accurate records of service registration form, verifications, and registration status.
- Generate regular and ad hoc reports on verification and registration activities for management review.
- Identify trends or patterns in data discrepancies and suggest process improvements.

**6. Compliance and Security**:

- Adhere to company policies, legal regulations, and industry standards related to customer data protection and privacy.
- Maintain a deep understanding of relevant regulations and ensure compliance during customer interactions.

**Job Type**: Contract
Contract length: 6 months

Pay: RM2,100.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Day shift
- Evening shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Commission pay
- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have your own laptop/computer?
- Do you have a strong internet/wifi connection for WFH purposes?

**Education**:

- STM/STPM (preferred)