Customer Service
1 day ago
**Working Location**
Unit A-3A-06, Skypark, One City, Jalan USJ 25/1A, 47650 Subang Jaya, Selangor Darul Ehsan.
- Be on time for work. Any late for their designated start time must notify the supervisor
- Maintain a reasonable standard of attire and grooming
- Monitor all the vehicles on control room monitoring screen
- Ensure trucks details are gathered before trucks leaving for deliveries
- Proper communication with drivers
- Prompt respond to the notification alert appearing in Astrata Data-Fm monitoring system
- Generate and distribute OBC reports on daily basis to all the Linfox business unit
- Check truck GPS status on daily basis and inform supervisor if found any abnormal.
- Vehicle parking away from the home base must be check physically on the screen every 60 minutes
- Do not leave the control room vacant for more than 30 minutes for any breaks.
- Ensure all the inbound and out bound calls are recorded in control room personal log sheet during their shift respectively.
- All the monitoring status should be written in provided log book.
- Ensure all the incidents logged in incidents book.
- Always monitor;
- Over speeds (refer SOP MCR002)
- Unauthorised Stops (refer SOP MCR003)
- Fatigue Monitoring (refer SOP MCR004)
- Harsh Braking (refer SOP MCR005)
- Excessive Idling (refer SOP MCR006)
- Hijacking Prevention & Post Incident Procedures (refer SOP MCR007)
- Device Tampering (refer SOP MCR 008)
- Miscellaneous monitoring (refer SOP MCR009)
- Warehouse Monitoring (refer SOP MCR010)
- Any issues related to operation must be notify supervisor immediately
**Job Requirement**
- Minimum SPM qualification
- Good written and communication skill in English and Bahasa Malaysia
- Willing to work in shift rotation
- Advanced knowledge and proficiency in Microsoft excel, word, power point and outlook.
**Job Types**: Full-time, Permanent
**Salary**: RM1,500.00 - RM2,300.00 per month
**Benefits**:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Service - Control Room: 1 year (preferred)
- Microsoft Office: 1 year (preferred)
-
Customer Service
2 weeks ago
Petaling Jaya, Malaysia Samsung Authorized Customer Service Center (One Mobile Care Sdn Bhd) Full time**Requirements**: - Availability to work shift hours, including weekends and holidays - Ability to work under daily and/or weekly deadlines, in a fast-changing work environment - Ability to multitask and deal with customer-driven interruptions - Experience in customer service is a huge advantages **Responsibilities**: - Handle issues regarding client...
-
Subang Jaya, Malaysia IT solution and service center Full time_Nature of Business: IT service and solution provider_ - Location: Industrial Park Subang, Subang Jaya (Must have transport)_ - Position: Customer Support_ - Salary Range: RM2,200- RM2,500_ - Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm)_ - ** Fresh grads are welcome to apply_ Task: - Checking of the warranty for particular IT...
-
Customer Service Representative
1 week ago
Petaling Jaya, Malaysia Samsung Authorized Service Center Full time**Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **Sunway Pyramid, Subang Jaya, PJ** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide...
-
Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time**Job Description**: - To adhere with Company's internal policies and guidelines as well as BNM and any regulatory requirements. - To attend and resolve customer complaints and service request related to collection from various channels. - Investigating, define the root cause, validity of the complaint and resolving customer and 3rd party complaints and...
-
Executive - Merchant Service (Credit Assessment
2 weeks ago
Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full timeProvide good services and attend to merchants’ inquiries on a timely basis. - Communicate with various departments to maintain goodwill and to solve customers’ and merchant problems or request Service Unit acts as a liaison between CAD and Merchants to advise on the requirements. - Managing and organize among operational communication. - To escalate any...
-
Customer Service
7 days ago
Subang Jaya, Malaysia Bayapay Sdn Bhd Full timeProvide introductory information to prospective and new customers. - Acknowledge and resolve customer's complaints, concerns, and issues in a timely and effective manner. - Provide accurate information about products and services to customers. - Collaborate with other departments to ensure customer satisfaction and resolve customer issues. - Handle customer...
-
Customer Service
2 weeks ago
Subang Jaya, Malaysia AITO Firework Holding Sdn Bhd Full time**Customer Service Responsibilities Roles**: - Manage large amounts of incoming calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid, and complete information by using the right...
-
Customer Service
2 weeks ago
Subang Jaya, Malaysia Simply Freight Full timeSIMPLY FREIGHT (M) SDN BHD (LOGISTIC) - To manage export and import bookings, communicate with agents, liners, co-loaders, and service provider - To prepare shipping documents, import/export documentation - declaring and filing - Monitoring the sailing schedule and freight rate to related departments. - To liaise with shipping lines and customer on bookings...
-
Customer Service
1 week ago
Subang Jaya, Malaysia Luminary Talents & HR Full timeAre you looking for a job with a good and friendly company culture and colleagues who are passionate to work alongside you as a team? Look no further and join us! We are a reputable Chiropractic & Physiotherapy Company that is expanding our Customer Care department and are looking for CUSTOMER SERVICE (Full-time) to join our ever growing family! Additional...
-
Customer Service
1 day ago
Subang Jaya, Malaysia SMART AUTOCARE GARAGE SDN BHD Full timeProvide accurate product/service information and guidance - Document and update customer interactions - Troubleshoot common issues and follow up to ensure resolution - Gather and relay customer feedback to internal teams for improvement - Occasionally assist with upselling or cross-selling opportunities Pay: RM2,000.00 - RM2,500.00 per...