Service Manager

**Rentokil Initial**:
Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.

We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology.

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

**Our family of businesses**:
Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries.

Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers.

In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services.

Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific

Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth.

We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields.

Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity.

We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.

We are looking for a motivated, dynamic **Service Manager **to join our team based in Shah Alam. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

To help to achieve this, we will provide you with a competitive base salary, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Branch Operations Manager and the Service Team.

**_In this role you will be responsible for:_**

**A. Service**:

- To ensure entire service team completes all monthly services. State of service completion of 100%
- To maintain accurate records of all service vehicles in the branch in relation to:

- To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety
- Ensure all new businesses and installations are completed within 5 working days from the date of service agreement/job confirmation
- Ensure each service team is route-ridden once every 3 months
- Plans, organizes and prioritizes workload effectively.
- To ensure a general compliance of work procedures in all hygiene services undertaken in the area to the guidelines stated in the company’s manuals and instructions

a. Renewal of road tax and Puspakom inspections

b. Maintenance of service vehicles

c. Repair costs

d. Fuel usage

e. Driver logs

f. Service tools and safety equipment register

**B. Stocks**:

- To monitor proper stock issuance and returns on weekly basis for all service teams
- To ensure that the service equipment, drills, service tools and safety equipment used is appropriate and in good condition and sufficient quantity to support the branch service obligations
- To attend monthly stock take and regular vehicle stock audit
- To conduct monthly service & warehouse meeting
- Supports in ensuring the store in the branch is being managed and controlled efficiently (inclusive of used EFR)

**C. Administration**:

- Ensure that all required stock return, reports and e-claims to the Head Office are prepared accurately, and dispatched promptly
- To conduct formal weekly and monthly meetings with supervisors and technicians. Monthly meeting minutes are required for all meetings
- To provide the Branch Operations Manager with status reports on a weekly basis covering:
a. State of Service c. Customer Issues

b. Supervisors’ issues d. Other issues

**D. Staff Recruitment, Welfare & Development**:

- Induct, train and manage service staff effectively
- Maintain a high level of morale amongst service staff
- Ensure that all staff has full understanding of the Company’s objectives and policies

**Quality Assurance & Training**:

- **Service training**: To organize induction program for new technicians, maintain training records, to coordinate and participate as trainer for refresher trai