Business Operations Specialist

1 week ago

Remote, Malaysia Inviso Full time

**The Team**

Inviso’s Microsoft Solution Assessment Center team delivers a fully Managed Service to Microsoft Solution Assessment Team. The team engages Microsoft internal stakeholders, helping teams gain a data-driven understanding of their IT infrastructure, align business objectives to insights, and deliver recommendations to meet business objectives via modern, cloud-first Microsoft solutions. The Operations team is responsible for all aspects of the Service’s Operational Execution, Project Management and Customer and Partner Experience.

**The Role**

The Business Operations Specialist is responsible for managing internal program execution, ensuring pipeline execution and communication between internal teams and stakeholders and providing regular updates and insights. Role requires program managing and ensuring daily, weekly, and monthly pipeline report, ensuring that KPI’s of the program are tracked.

**Responsibilities**:

- Support primarily India stakeholders, having the ability to work across all regions within ASIA (depending on capacity/back up)?
- Enable Partners on current Microsoft programs, coaching them to increase inbound nominations
- Review business processes to make a variety of recommendations for improving efficiency and service
- Data hygiene and input management
- Day to day operational request execution
- Mailbox management
- Multitask and prioritize workloads
- Create and send reports to management
- Create, document and maintain business process flows, requirements and policies
- Coordinate activities relating to funded programs and nominations
- Ensure the timely completion of milestones by client partners
- Keep internal stakeholders accountable to deadlines
- Coordinate and run regular progress meetings with partners and internal stakeholders
- Work with the Program Lead to report on risks, opportunities, and areas for improvement
- Continuously evaluate projects to ensure they are meeting company standards, adhering to budgets, and meeting deadlines
- Enablement - attend all UAT sessions, provide feedback and be the SME. Conduct new releases / demo sessions to field stakeholders

Experience required:

- Must be fluent in English (at least C1 level)
- Bachelor's degree in business administration or related field preferred
- 4-5 years in business operations roles
- Able to work effectively with mínimal supervision
- Exceptional communication skills, both written and verbal
- Ability to work with management at every level
- Problem solving abilities that adapt to variety of situations
- Strong attention to detail, data analysis, and analytical skills?
- Microsoft Office Proficiency: PowerPoint, Excel, Word, Outlook, PowerApps?
- Knowledge in Microsoft Programs (ECIF) would be an added advantage?
- Must be able to start work quickly

About Inviso: Inviso is a premier consulting firm that delivers business solutions through Solution Assessment, Asset Management, Office 365 and Azure (Cloud), Modern App Development and Business Intelligence, Staffing, and Marketing. We are an entrepreneurial, agile organization with a broad range of business experience and talents, and a laser focus on adding value for our customers. With headquarters in Seattle, and additional locations around the world, we assist thousands of customers across the globe.

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