Marketing Customer Service

2 days ago


Senawang, Malaysia KLINIK ANDA 24 JAM Full time

**Location**:Klinik Anda Senawang
**Working hours**:8am-5pm (Monday - Friday)/ 8am-1pm (Saturday)

**JOB DESCRIPTIONS**:
**Documentation & Reporting**
- Prepare, edit, and format documents, reports, memos, and presentations as required.
- Maintain accurate filing systems (both electronic and physical) for easy retrieval.

**Communication & Coordination**
- Relay messages and provide information promptly to staff, patients, clients, or customers.
- Communicate regularly with the Manager and/or Director regarding work progress and company issues.

**Customer Service**
- Serve as the first point of contact for patients/customers regarding inquiries and complaints.
- Address complaints tactfully by gathering information from both patients and doctors, ensuring fair resolution.
- Maintain a high standard of professionalism, empathy, and efficiency in handling patient/customer concerns.

**Data & Records Management**
- Ensure accuracy, confidentiality, and timeliness in data handling.

**Marketing Support**
- Assist in creating and updating marketing materials (presentations, templates, layouts, galleries, etc.).
- Manage and review social media content and advertisements, including updating functions, uploading galleries, and testing components/functionalities.
- Support in developing dynamic ads and other promotional activities.

**Team Support**
- Provide administrative and marketing assistance to other staff or departments as needed.
- Collaborate with colleagues to ensure smooth day-to-day operations.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 - RM1,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- Senawang: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

Work Location: In person



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