Customer Service Executive

2 weeks ago

George Town, Malaysia FindGlobal Full time

Quality and a Passion for Excellence: We always want to shoot for the best possible result. The CS is expected to project a professional company image through various communication channels.
Overview of CS Role:

- CS represents the brand, the culture, and the values of the client
- Your attitude and how you behave will determine how our client is perceived by its customers
- It is imperative that the CS maintains a positive, empathetic, and professional attitude towards customers at all times
- Customer concerns must be handled positively and professionally
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers
Responsibilities and Accountabilities
- Support customers to place online orders with the client.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.
**Requirements**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field of study.
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,500.00 per month

Schedule:

- Rotational shift
Supplemental Pay:

- Performance bonus
Ability to commute/relocate:

- Georgetown: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)
**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (preferred)
Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

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