Middleware Document Controller
4 days ago
**Reports To**:
Lead, Middleware Management
**Role Purpose**:
Responsible for the timely, accurate and efficient preparation and management of middleware technical and non-technical documents.
**Key Accountability**:
- Manage and liaise with the stakeholders on any Middleware Standard Operation and Interface Control documentations.
- Checking and editing documents for accuracy and compliance.
- Updating and maintaining document management systems and ensure the information recorded are synchronized across documentation and physically.
- Maintaining the security of confidential documents.
- Responsible as single point of contact for any Middleware related SOD and ICD for operations as well as audits.
**Qualification & Working Experience**:
- Degree in Information Technology and Business Administration.
- Diploma in Information Technology and Business Administration with 1 - 2 years of working experience in managing technical/project documentation.
**Skills & Knowledge**:
- Excellent analytical and IT technical skills.
- Excellent organizational and creative problem-solving skills.
- Proactive, good interpersonal skills, resourcefulness and attentive to detail.
- Proficient in Microsoft Office Suite or related software.
**Key Challenges**:
- Real-time Monitoring and Reporting.
- Capacity Planning and Management.
- Uptime and Performance Maintenance.
- Business User Management.
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