Manager

1 week ago


Kota Bharu, Malaysia HARITHNA & PARTNERS SDN BHD Full time

Lead the debt collection team across regions or segments (early, mid, or late-stage delinquency).
- Develop and implement collection strategies to reduce delinquency and optimize recovery rates.
- Monitor and analyze portfolio performance, generate MIS reports, and present insights to senior management.
- Supervise and guide Team Leaders and collection agents to achieve monthly and quarterly targets.
- Liaise with legal teams for recovery through arbitration, legal notices, or litigation where needed.
- Manage relationships with third-party collection agencies and ensure adherence to SLAs.
- Ensure compliance with internal policies, RBI/industry regulations, and fair collection practices.
- Conduct regular training, audits, and performance evaluations for the collections team.
- Improve collection processes through automation, system improvements, or revised SOPs.
- Handle escalated or high-risk cases and directly negotiate with key defaulters when necessary.
- Coordinate with cross-functional teams including credit, legal, and customer service.

**Job Types**: Full-time, Permanent

Pay: From RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave

Schedule:

- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Commission pay
- Performance bonus

Work Location: In person


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