Customer Service Executive
2 weeks ago
**Customer Service Executive (Shift)**
Agensi Pekerjaan AKN Sdn Bhd
Kuala Lumpur
MYR 2,300 - MYR 2,800
**Job Highlights**
- Excellent Benefits
- Yearly Increment
- KPI + OT
**Responsibilities**
- Act as the representative for a world-class smart security company, and gain working knowledge of security operations and procedures.
- Handle all Incoming/Outgoing calls effectively in Bahasa Malaysia and English.
- Monitor and respond to the alarm signals of client’s world-class smart home security system, within service level targets (SLT).
- Provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
- Assign out relevant questions and jobs requested by customer to other respective departments for further action.
- Be a team player and maintain professional composure when dealing with security issues.
- Based on customer feedback, identify problem trends and highlight to Superior for further discussion, service enhancement and resolution of problems.
- Highlight non-SOP compliance incidents to Team Leaders for corrective and preventive actions.
**Requirements**:
- **Must be able to work in rotational shifts.**:
- **Must be able to work in Jalan Chan Sow Lin, KL.**:
- **Good command of English.**:
- **Must be available to start work as soon as possible.**:
- Required languages: Bahasa Malaysia and English.
- Able to work with mínimal supervision, result-oriented and positive-minded with exceptional professionalism.
- Possess good analytical skills and adaptable to changes.
**Benefits**
- **Excellent Benefits. Includes Medical Coverage for Immediate Family as well as Parking Allowance.**:
- **Shift allowance is provided.**:
- **KPI + OT.**:
- **Yearly increment.**
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: RM2,300.00 - RM2,800.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Professional development
**Education**:
- STM/STPM (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
- Bahasa Malaysia (required)
Work Location: In person
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