Safety & Security Officer

2 days ago

Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full time

As a Safety & Security Officer at Sofitel Kuala Lumpur Damansara, you will safeguard guests, employees, hotel assets and property. Your role is to maintain a safe environment, prevent risks, respond to emergencies, enforce hotel & legal safety & security policies, and ensure compliance with Malaysian occupational safety & health requirements.

Key Responsibilities

**Patrol & Monitoring**
- Conduct regular patrols (interior & exterior): guest floors, back-of-house, public areas, car parks, service entrances.
- Monitor CCTV, access control, alarms and ensure all systems operational.

**Access Control & Visitor Management**
- Manage entry/exit points; verify identification of employees, contractors, visitors.
- Control guest traffic, vehicle entries, deliveries, ensuring secure protocols are followed.

**Emergency Response & Incident Management**
- Respond to alarms (fire, intrusion etc.), medical emergencies, accidents or other security incidents.
- Assist with or lead evacuation procedures; liaise with Fire & Rescue Department or other relevant authorities.
- Investigate incidents, record observations, prepare reports.

**Fire, Health & Safety Compliance**
- Ensure fire safety equipment (extinguishers, hoses, alarms) are maintained, tested, and accessible.
- Perform risk assessments, hazard identification, preventive safety inspections.
- Support Occupational Safety & Health (OSH) initiatives, and ensure adherence to DOSH (Department of Occupational Safety & Health) regulations.

**Training & Awareness**
- Participate in / conduct safety drills, emergency response training (including guest safety, heartist safety).
- Provide safety briefings, monitor vendor/contractor safety compliance when on site.

**Guest & Employee Relations / Customer Service**
- Maintain a courteous, professional, calm demeanour in dealing with guests, employees, contractors.
- Assist guests in safety-related requests or emergencies.

**Reporting & Record Keeping**
- Keep logs of patrols, incidents, maintenance issues, safety observations.
- Submit incident reports with recommendations.
- Follow up on corrective actions.

**Policy Enforcement**
- Enforce hotel safety/security policies (including those of Sofitel / Accor), local laws, and regulatory requirements.
- Ensure compliance with sustainability, safety and health protocols (e.g. PPE, hygiene, risk assessments).

Requirements / Qualifications
- Minimum educational requirement: SPM (Malaysia) or equivalent. Additional certifications in Security, Occupational Safety & Health (OSH), First Aid, Fire Fighting, etc. are strong pluses.
- Prior experience: ideally 1-3 years in hotel security / safety role, preferably luxury/hospitality sector.
- Knowledge of Malaysian laws/regulations on fire safety, OSH, local permit or licensing requirements.
- Physical fitness and ability to work shifts (including nights, weekends, public holidays).
- Strong observation skills, integrity, reliability, ability to act decisively under pressure.
- Good communication skills (English is essential; Bahasa Malaysia helpful, other languages an advantage).
- Ability to use security tech systems (CCTV, alarms, access control), basic computer skills for reports.

Work Location: In person

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