Maintenance Manager

Overview

**Job Responsibilities-**

The **Maintenance Manager** plays a critical role in overseeing the day-to-day operations of the facilities maintenance support service department. This position requires strong leadership skills, excellent organisational abilities, and a keen eye for detail to ensure the efficient delivery of services to customers.

The Maintenance Manager is responsible for coordinating and optimizing resources, managing personnel and maintaining high standards of quality and safety.

**Duties & Responsibilities**:

- Operations Oversight:

- Develop and implement operational policies, procedures, and workflows to ensure efficient service delivery.
- Monitor daily operations to identify areas for improvement and implement solutions to enhance efficiency and effectiveness.
- Coordinate with other departments, such as the dormitory team, technical teams, and procurement, to ensure seamless operations and timely resolution of issues.
- Resource Allocation:

- Allocate manpower, equipment, and materials effectively to meet service demands while optimising costs.
- Utilise scheduling software to assign tasks, prioritize work orders, and manage technician assignments based on skill levels, geographic location, and urgency.
- Monitor resource utilisation and adjust allocations as needed to maintain productivity and meet service level agreements (SLAs).
- Quality Assurance:

- Establish and enforce quality control standards to ensure work is completed to specifications and meets customer expectations.
- Conduct regular inspections of completed work and implement corrective actions as necessary to address deficiencies.
- Implement and maintain safety protocols to protect personnel and property during maintenance activities.
- Team Leadership:

- Recruit, train, and supervise staff, including field supervisors, and technicians.
- Provide ongoing coaching and feedback to team members to foster professional development and improve performance.
- Foster a positive work environment that promotes teamwork, collaboration, and accountability.
- Financial Management:

- Assist in the development of annual budgets and forecasts for operational expenses.
- Monitor and analyse financial performance metrics, such as expenses, and implement cost-saving measures where appropriate.
- Review and approve team expenditures, ensuring adherence to budgetary constraints.
- Continuous Improvement:

- Stay abreast of industry trends, best practices, and technological advancements in facilities maintenance.
- Lead process improvement initiatives to streamline operations, increase efficiency, and enhance customer satisfaction.
- Encourage a culture of continuous learning and innovation within the team.

In addition, the Maintenance Manager will be responsible for managing all aspects of the maintenance department. This includes managing the upkeep of all company assets, managing maintenance budget and resources, and assisting in the design and installation of new systems or technology.

**Requirements**:

- Minimum 5 years of working experience with at least 2 years in managerial role in facilities management/ maintenance management/ building operations maintenance.
- Min Bachelor’s Degree in Engineering, Administration or facility or or equivalent.
- Experience in planning maintenance operations.
- Hands on knowledge in handling all technical aspects of building and facilities.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
- Excellent organizational abilities and attention to detail.
- Proficiency in Microsoft Office and operational management software.
- Knowledge of safety regulations and best practices in facilities maintenance.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Solid understanding of technical aspects of plumbing, electrical systems etc
- Strong problem-solving skills and a proactive approach to addressing challenges.
- Well organized with excellent time management skills