Avp Operations

-Job description

**Why join us?**

As part of the Global Markets Operations strategic model, HSBC have created a “Centre of Excellence” (CoE) for Operations processing in the Global Service Centre in Kuala Lumpur, Malaysia. The CoE supports multiple products and legal entities, providing utility type processes whilst their partners in the onshore hubs concentrate on functions which require proximity to business or clients, or which are deemed too complex to be migrated. A second site has been set up in Manila for contingency purposes, which sits under the governance of KL.

The Collateral & Valuations are responsible for the processing of all collateral related counterparty risk exposure management & the collate, distribution of client portfolio valuations and settlement of cash and interest. Products covered include all OTC derivative transactions & securities administered in London. These include locally booked interest rate, equity, credit & FX derivatives.

**The Opportunity**:
The key functions of this role include the understanding of:

- Continually review and challenge the current processes for potential improvements and identify control gaps.
- Reengineer to improve and address control issues
- Identify and highlight disputed margin calls; escalate as necessary
- Perform according to prescribed procedures.
- Manage team workload and distribute client accordingly
- Escalate default situations through the appropriate reporting lines.
- Ensure appropriate controls are followed to eliminate operational and counterparty credit risk, and procedures are continually reviewed and maintained

**What you’ll do**:
**Impact on the Business/Function**
- Perform various functions within the collateral management operations team, including:

- Issuance and response of margin calls as defined in the relevant business documentation
- Input and approval of collateral movements into HSBC’s collateral system (Algo) and follow through on the settlement of the collateral
- Interaction with clients and ensuring that Collateral Services adheres to the Client Service Best Practice Framework
- Working closely with multiple settlement areas to follow up on any failed items
- Interaction with various internal stakeholders such as Credit, Legal, Documentation, Product Control, and the Front Office to ensure timely resolution of any margin call disputes and queries.
- Work closely with team and department manager to ensure all daily processes are completed on timely basis
- Support the Company’s Diversity programs.
- Work with business partners to review all new business initiatives as it relates to collateral management
- Perform other job-related duties as assigned.
- Manage counterparty risk exposure of HSBC and provide valuation support to Clients on a daily basis.
- Expedite resolution of all disputes with counterparts, investigating MTM differences in an efficient manner.
- Key contact and escalation person within the collateral team for HSBC’s priority clients, focusing to ensure top clients receive high quality service.
- Manage the training and onboarding of new staff.
- Primary face-off to onshore operations and business stakeholder.

**Customers / Stakeholders**
- Provide regular information on task status, any issues with feeds or IT Systems to Depty Lead/Managers Traded
- Interact with Stakeholders and other risk managers on a regular basis to understand the Risk systems and organization roadmap to ensure that impact and opportunities for the offshore team are identified in time.
- To maintain communication link with various SD stakeholders with respect to all people related activity/ issues.
- Collaborate and partner with relevant stakeholders to ensure end to end process is connected and streamlined

**Leadership & Teamwork**
- Monthly 1:1 to be completed regularly every month.
- Guide and provide feedback to staff on their development and ways of improvement that could enhance personal skills and knowledge to meet business objectives.
- Plan and discuss with staff on career development plan
- Motivate and develop teams and subordinate to meet business objectives.
- Create robust team environment where skills and knowledge openly shared to achieve team and business goals.
- Development plan created and reviewed. Teams are regularly briefed and trained on any developments.
- Knowledge and experience are shared with teams, providing assistance on referred / technical issues.
- Advice and guidance is given in a constructive manner and positively.
- Be aware of issues within teams and resolve or escalate in appropriate and timely manner.
- Identify strength / weakness of teams in order to develop them.
- Share knowledge, best practice and experience with colleagues at all levels to ensure they achieve their goals and business objectives.

**Operational Effectiveness & Control**
- Effectively manage implementation of reporting tools and guidelines for all processes, identifying and escalating issues for re