Clinic Assistant

2 days ago

Seremban, Malaysia ARZT Healthcare Sdn. Bhd. Full time

Job Title: Clinic Assistant

Location: Klinik Medina Sendayan

Job Start : Mid-End of June

Job Summary:
Administrative Duties:

- Greet patients and manage front desk operations with professionalism and warmth
- Handle appointment bookings, patient registration, and follow-up scheduling
- Maintain accurate and up-to-date patient records (physical and/or digital)
- Collect payments, issue receipts, and reconcile daily transactions

Clinical Support (as trained and required):

- Assist doctors during patient consultations or procedures
- Prepare treatment rooms and ensure proper sanitation according to SOP
- Take basic vitals such as temperature, blood pressure, height, and weight
- Assist in inventory management and stock-taking of medical supplies

Compliance & Operations:

- Follow and uphold clinic’s SOPs related to hygiene, patient data handling, safety, and workflow
- Monitor and ensure the clinic’s cleanliness and readiness throughout the day
- Assist in reporting incidents, irregularities, or feedback for service improvement
- Participate in training and performance reviews
- Excellent PR skills

Key Performance Indicators (KPIs):

- Patient registration and wait time management
- Appointment scheduling accuracy
- Inventory usage and wastage control
- Patient satisfaction and feedback scores
- SOP compliance rate (e.g., cleanliness, documentation, punctuality)

**Requirements**:

- Minimum SPM/higher qualification an advantage
- Prior experience in a clinical or healthcare setting is preferred
- Able to work independently and within a team
- Good communication, interpersonal, and multitasking skills
- Computer literacy and knowledge of medical or scheduling software is a plus
- Willingness to adhere strictly to SOPs and meet defined KPIs

**Job Types**: Full-time, Fresh graduate

Pay: From RM1,700.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

**Language**:

- Bahasa (preferred)

Work Location: In person

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