Sales & Customer Service Executive

As the Executive – Service Quality Assurance, you will be responsible for identifying training needs, delivering effective training programs, and monitoring service calls to ensure high-quality customer interactions. Your role is essential in supporting service excellence and enhancing customer experience.Key Responsibilities:Collaborate with department or...

Plan & execute sales strategies. Selling company product & services over the phone and Develop new business opportunities with existing and potential clients. Achieving monthly and yearly company sales target. Provide existing & potential clients with information and solutions on product or services to meet their needs. Carry good communication with existing...

Provide excellent customer service support and experience to our e-commerce customers across our E-commerce platforms such as Shopee, Lazada, TikTok, etcUse phone, instant messaging and email to provide fast response to customer enquiries on products, order status and after sales services or regarding a productMay need to make phone calls to our customers...

Job SummaryProvide supports to customers by providing helpful information, answering questions, and responding to complaints. Provide front line support for clients and customers and help ensure that customers are satisfied with services, and assistance provided.Provide guidance and on-the-job training to new customer service personnel. At the same time,...

**RESPONSIBILITIES** **Effectively manage incoming calls.** - Resolve customer complaints and questions via phone. - Reach out to existing customers to conduct Service Quality Calls. - Act as the company gatekeeper. - Maintain good relationship between internal & external customers and company **REQUIREMENTS** - No minimum working experience in the related...

**About Us**: Brighten Business Consulting Sdn Bhd is a digital marketing and manpower outsourcing service agency. Headquartered in Hong Kong, we have branches and team members in Malaysia, Taiwan, UK, and Australia. With over 10 years of experience in marketing, business strategy, and technological solutions, our primary aim is to deliver high-quality...

**About Us**: Brighten Business Consulting Sdn Bhd is a digital marketing and manpower outsourcing service agency. Headquartered in Hong Kong, we have branches and team members in Malaysia, Taiwan, UK, and Australia. With over 10 years of experience in marketing, business strategy, and technological solutions, our primary aim is to deliver high-quality...

To attend and respond to customer queries and to ensure that resolutions or related problems are handled in timely manner and in accordance to performance standards Ensure meeting service targets in achieving service, productivity and quality assurance level. To meet daily targets. Assist in creating ways for delivering excellent customer service or problems...

**LOCATION : HQ SELAYANG** **Responsibilities**: **Customer Service** - Communicate effectively with customers via all official communication channels to ensure queries and concerns are addressed promptly and courteously. - Maintain meticulous records of customers’ interactions, transactions, comments and complaints to identify trends and areas for...

Fresh graduates are welcome (SPM Diploma Degree). Responsibility. - To prospect new customers and follow-up on sales enquiries to maximize sales opportunities. - Monitor sales performance, analyze sales data, and provide regular reports to management. - Develop strategies to increase sales and market share, and stay updated on market trends and competitors...