Customer Care Service Officer

1 week ago


Johor Bahru, Malaysia Jle Sheng Sdn Bhd Full time

Opportunities work in Singapore.

**Responsibilities**:

- 1. Attending to inbound calls
- 2. Attending to call back requests from customers
- 3. Ensure follow up on cases escalated
- 4. Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
- 6. Point to point enquiries from customer
- 7. Perform simple investigation for cases

**Working Location**: Tanjong Pagar, Singapore (walking distance 3min, 300m from MRT station, city center)

**Working Hours**: 8.00am - 5.30pm / 8.30am - 6.00pm, required to work on weekends (rotation), off on Public Holiday.

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM8,000.00 per month

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- 13th month salary
- Performance bonus

Application Question(s):

- Do you comfortable work and stay in Singapore?
- When care you start work?

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)



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