Front Desk Reservation Assistant

1 week ago


Melaka, Malaysia The Pines Melaka Full time

Front Desk Cum Reservation Assistant
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome guests upon their arrival as well as answer questions and address complaints.
- Perform Cashiering Task.
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (e.g. contact details and exact dates of their stay)
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.

**Requirements**:

- Minimum SPM/Certificate/Diploma in related field.
- Experience working in customer services or public relations, preferably in the hospitality or travel industries.
- Customer-service experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in Microsoft Office suite.
- Data entry experience.
- Ability to work a flexible schedule including weekends and holidays
- Reliability, punctuality, matured and responsible individual

Pay: RM1,500.00 - RM1,999.00 per month

**Benefits**:

- Health insurance

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift

Supplemental Pay:

- Commission pay

Ability to commute/relocate:

- Melaka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Hospitality: 1 year (preferred)

**Language**:

- English (preferred)

Expected Start Date: 02/03/2025



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