Supervisor, Web Content Management

2 weeks ago

Kuala Lumpur, Malaysia Transcosmos (M) Sdn Bhd Full time

a) Maintenance of web properties with an emphasis on updating web content. b) Manage a project through managing tasks and reporting status to management. c) Supervise a group of team leaders and agents while coaching and executing action plans. d) Provide detailed analysis of errors and feedback to respective team through recommending ways to improve quality score. e) Interact closely with team leaders and identify issues to consistently update operation manual. f) Review completed tasks and maintain operation quality to ensure the performance meet SLA and KPI. g) Maintain good relationship with client while directly receiving tasks, reporting status, and discussing issues. h) Assist with challenging client requests or issue escalations as needed. i) Review and analyze daily/weekly/monthly/quarterly and annual operations and report to client j) Perform other duties as assigned.
Transcosmos launched operations in 1966. Since then we have combined superior People with the latest Technology to enhance the competitive strength of our client companies by providing them with superior and valuable services. Transcosmos currently offers Cost Reduction Services (Contact Center, Back Office services for HR/Finance.Sales departments, Order Management and supply chain management, and system development and operation) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website development and operation, Smartphone/ SNS Utilization, and Telemarketing). Transcosmos continues to pursue operational excellence by providing these services through our 171 locations in 32 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos has been providing a comprehensive One-Stop Global E-Commerce services to deliver the products and services of our clients to consumers in over 49 countries. Transcosmos continues won fourth consecutive year for Five-star rating service partner by TMall (Alibaba) since 2016. Transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.
Bachelor's or Equivalent

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