J321-guest Service Assistant

2 days ago

Petaling Jaya, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full time

J321-Guest Service Assistant

Petaling Jaya, Selangor

RM2,500 - RM3,500 Per Month

**Requirements**:

- Able to speak in **English**, **Bahasa Malaysia** and **Mandarin**:

- Fresh graduates are welcome to apply
- Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
- Ability to take initiative and a practical approach to problem-solving
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude towards guests and colleagues
- Ability to work as part of a team
- Good attention to detail
- Ability to work under pressure and juggle competing priorities in a busy, fast-paced and challenging environment with minimum supervision

**Responsibilities**
- Assist the Hospitality and Guest Services Manager with the smooth operation of the accommodation and guest service functions
- Ensure that all guests receive a warm, friendly and memorable welcome
- Work closely with bookings & reservations, housekeeping, concierge, security, food & beverage and golf operations regarding guest requirements to ensure that all guests' needs and expectations are met throughout their stay
- Deal with guest check-in and check-out and provide standard reports to other departments as required (i.e. arrivals/departure lists, special requests, etc.)
- Keep up to date with availability, promotions and pricing in order to provide advice to guests as necessary and maximise sales opportunities
- Assist with the co-ordination of guest itineraries including liaising with external service providers and venues and provide guests with information on local amenities as required
- Process settlement of guests' accounts and ensure that appropriate payment methods are adhered to
- Promote **Trump International Golf Links’** facilities and conduct accommodation and facilities tours for potential guests
- Ensure that the front-of-house and guest areas are well maintained at all times
- As required assist with the co-ordination and delivery of dining events and food & beverage service
- Any other duties as directed by the Hospitality & Guest Services Manager or other member of the management team

**Job Types**: Full-time, Permanent

Pay: Up to RM3,500.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Supplemental Pay:

- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Language**:

- Mandarin (required)

Work Location: In person

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