Assistant Manager, Digital

2 weeks ago


Ampang, Malaysia Dunkin' Full time

Are you passionate about the ever-evolving world of e-commerce? As an Digital & E-commerce Assistant Manager, you will play a pivotal role in optimizing the online retail experience, driving sales, and enhancing customer satisfaction. Join the dynamic realm of digital commerce in one of the International F&B chain and be a driving force behind e-commerce success.
- Establish workflows and standards for entering, analyzing and pulling data in the CRM platform
- Spot ways to improve usage of the eCommerce channel through automations and back-end refinements
- Accelerate Omni-channel strategy internationally
- Develop e-commerce marketing strategies to meet growth targets.
- Will be responsible for e-commerce marketing calendars, campaign strategies, tactics, action plans and timelines.
- Implement and utilize analytics to track sales trends and identify opportunities for growth.
- Track and analyse the traffic flow and provide regular internal reports.
- Attain key performance indicators, Drive strategies and action plan to increase traffic bounce rate, increase traffic, acquire new customers, increase conversion rate and optimize sales.
- Manage customers database
- CRM
- Day-to-day management of e-store/Apps sites and website operation (content/promotions/products/delivery).
- Creating & maintaining listings for new products on our e-store/apps and website.
- Verify that all product listings have accurate and high-quality images, graphics, and content.
- Assist on customer service to provide prompt assistance, and to respond on relevant issues.
- Coordinate with Internal teams, marketing and creatives for all marketing activities.
- Work closely with production and operational team to ensure smooth operation of online store, including order fulfilment and logistics arrangement.
- To carry out any other additional assignment/duties by the Superior from time to time.

**Key Requirements**
- Bachelor’s degree in Business, E-commerce, Digital Marketing, Marketing or equivalent.
- Minimum 5 years and above working experience in an online/e-commerce, MUST have hands on experience in e-commerce business operation and execution.
- Familiar with data-driven e-store selling and logistics.
- Great understanding on marketing and ecommerce operations.
- Excellent analytical, problem-solving, presentation, written, and verbal skills.
- Language required: English, Bahasa Malaysia.
- Skills required: advanced knowledge of Google Analytics, Digital advertising, E-Store management.
- Skills in design software, including Illustrator, After Effect, InDesign, Photoshop,will be an added advantage.
- Strong adaptability, able to work under pressure.

**Benefits**

Medical benefits
- Phone and transport allowance
- EPF, SOCSO and EIS contribution
- Career advancement

**Job Types**: Full-time, Permanent

Pay: RM5,000.00 - RM6,500.00 per month

Schedule:

- Afternoon shift
- Early shift
- Evening shift



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