Assistant Manager, e-Commerce

2 days ago

Ampang Selangor, Malaysia HABIB Group Full time $60,000 - $120,000 per year

Job Summary

The
Assistant Manager, e-Commerce
is responsible for overseeing the overall performance of HABIB Group's e-Commerce business. This includes driving revenue growth, ensuring the strategic execution of digital sales and marketing initiatives, and managing the e-Commerce team.

Job Responsibilities

  • Lead and execute e-Commerce strategies that align with business goals, encompassing customer acquisition, conversion, retention, and revenue growth.
  • Analyze online shopper behavior, sales trends, and digital metrics to identify opportunities for improvement and innovation.
  • Work closely with the team to plan and execute campaigns that meet or exceed monthly sales targets.
  • Oversee content activation, site merchandising, and promotional strategies in alignment with marketing calendars and seasonal campaigns.
  • Ensure a consistent and compelling brand presence across e-Commerce platforms.
  • Track, analyze and report key performance metrics across platforms (conversion rate, sales growth, traffic sources, ROI, etc.).
  • Translate data into actionable insights to improve digital performance and customer experience
  • Stay updated with trends, algorithm updates, and platform features to ensure we are updated with new trends
  • Identify, recruit, and onboard affiliates and content creators to promote our products. Maintain strong relationships and ensure consistent performance through clear KPIs
  • Come up with strategies to help affiliates drive higher sales & curate assortments based on affiliates.
  • Supervise and mentor the e-Commerce team, ensuring timely execution of tasks and personal development.
  • Liaise closely with cross-functional departments (Marketing, Retail, Operations, Customer Service, IT) to ensure a cohesive e-Commerce strategy.
  • Build and maintain strong relationships with e-Commerce partners.
  • Ensure best-in-class customer journey and service across all digital touchpoints.

Job Requirements:

  • Bachelor's degree in marketing, Business, Digital Commerce, or related field.
  • Minimum 4–6 years of experience in e-Commerce or related digital roles, with at least 1 year in a supervisory or managerial capacity.
  • Strong analytical and numerical skills; confident in data-driven decision making.
  • Demonstrated experience in stakeholder management, project coordination, and cross-functional collaboration.
  • Results-driven with a passion for digital growth and performance optimization.
  • Excellent leadership, communication, and team management skills.
  • Knowledge of major e-Commerce platforms, digital marketing tools, and analytics software (e.g., Google Analytics, Meta Business Suite, Shopify, etc.).

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