E-commerce Manager

7 days ago

Ampang, Malaysia KEDAI CINCIN AMPANG Full time

An E-Commerce Manager is responsible for handling the online retail operations of a business, ensuring a seamless user experience and driving revenue growth through various

**RESPONSIBILITIES**:
1. Strategy Development:

- Develop and implement comprehensive e-commerce strategies tailored to the jewellery sector, focusing on brand positioning and market penetration.
- Monitor industry trends, competitor activities, and consumer preferences to adjust strategies effectively.

2. Website Management (all e-comm platform):

- Oversee the e-commerce website, ensuring high-quality images and descriptions that reflect the luxury and craftsmanship of the jewellery product and conceptualisation.
- Manage the product catalogue, including seasonal collection and exclusive designs.
- responsibilities around **customer experience** and **technology stack management** (Shopify OR WooCommerce).

3. Digital Marketing (branding & ads platform):

- Plan and execute digital marketing campaigns to promote jewellery collections, sales events and brand stories.
- Utilize social media platforms like Instagram and TikTok to engage customers and showcase jewellery visually.

4. Analytic and Reporting:

- Analyze website performance, customer engagement, and conversion rates to identify opportunities for improvement.
- Generate detailed reports on KPIs, including conversion rates, traffic analysis, and sales data, and provide actionable insights to improve overall e-commerce growth and user engagement.

5. Supply Chain and Fulfilment:

- Coordinate with supply chain and logistics team to manage inventory levels, especially for high-value items.
- Address any issues related to order fulfilment, shipping and returns ensuring a premium customer experience.

6. Team Leadership:

- Lead, monitor and develop the e-commerce team, fostering a collaborative environment focused on achieving sales goals.
- Prepare regular reports on key performance indicators (KPI’s) and make data-driven recommendations to enhance e-commerce performance.

7. Budget Management:

- Develop and manage the e-commerce budget, ensuring effective allocation of resources for marketing campaigns and operational needs.
- Monitor expenses related to promotions, advertising and logistics, optimizing for better ROI.

**REQUIREMENTS**:
1. Education:

- Bachelor’s Degree in Business, Marketing, E-Commerce, or related field.
- Specialization in jewellery design, gemology, or luxury marketing is an advantage.

2. Experience:

- Proven experience in e-commerce, digital marketing, or retail management, specifically within the jewellery or luxury goods sector (minimum 3 years).

3. Language:

- Proficiency in English and Bahasa (preferred).

4. Skills:

- Excellent verbal and written communication skills.
- Knowledgeable and hands-on with the full e-commerce process, from online marketplace to logistics.
- Self-motivated and dedicated, with excellent interpersonal and problem-solving skills.
- Strong knowledge of SEO, SEM, PPC, and advertising for e-commerce.

Pay: RM2,500.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Deadline: 10/15/2024
Expected Start Date: 10/21/2024

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