Alibaba Cloud-global Technical Support Expert-kuala Lumpur, Malaysia

5 hours ago


Kuala Lumpur, Malaysia Alibaba Full time

**Basic Infomation**

Department:
Alibaba Group

Degree:
Bachelor

Work Experience:
5 year

As an expert in the technical operations of cloud operating systems, you will deliver advanced service support for Alibaba Cloud products, specializing in the swift resolution of complex escalated issues. 1. Provide expert customer support within the cloud product technology's operating systems domain, rapidly diagnosing and resolving difficult escalated problems. 2. Collaborate with the R&D team to facilitate bug fixes and optimize architectural solutions in cloud products in response to customer feedback, and advance the development and deployment of diagnostic tools for both backend and user-end. 3. Produce and maintain official technical documentation and solutions to guide customers in the effective utilization of cloud products.

**Position Requirement



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