Service Delivery Manager

2 weeks ago


Damansara Utama, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

**Role Overview**

Our client is seeking for an experienced Service Manager to oversee service delivery, manage customer relationships, and drive operational excellence. This customer-facing role requires strong problem-solving skills and a proactive approach to ensure high service quality and customer satisfaction.

**Key Responsibilities**
- **Service Delivery Management**:Oversee end-to-end service delivery, ensuring SLAs are met. Address service issues and work with technical teams to resolve them promptly.
- **Customer Relationship Management**:Act as the main point of contact for customers, handling escalations and service reviews. Drive customer satisfaction through proactive engagement and issue resolution.
- **Process Improvement & Compliance**:Enhance service processes for efficiency and quality. Ensure adherence to industry standards and company policies.
- **Collaboration & Reporting**:Work with internal teams to align service delivery with business goals. Provide performance reports and insights for continuous improvement.

**Qualifications and Skills:

- **
- Bachelor’s Degree in Information Technology, Business Management, Telecommunications, or a related field.
- 5+ years of experience in service management, IT, or telecommunications.
- Familiarity with ITSM frameworks (e.g., ITIL) and service management tools.
- Basic understanding of networking, cloud services, or telecom systems is a plus.
- Strong customer service and relationship management skills.
- Excellent communication, problem-solving, and multitasking abilities.
- Proactive and adaptable in a fast-paced environment
- Experience in a customer-facing role is essential.
- Willingness to collaborate with internal teams and drive service improvements.

**Additional Details**:

- **Working Hour**:Monday to Friday, 9AM to 6PM
- **Job Type**:Permanent
- **Location**: Uptown Damansara, Selangor
- **Salary Range**: Up to RM8,000.00

**Job Type**: Permanent

Pay: RM7,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Work Location: In person


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