Customer Service Specialist

**Position Overview**: We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence. As a Customer Service Specialist, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective...

Job Description:Answering incoming calls, responding to live chat inquiries, and emails from customers regarding products and services professionally and courteously.Providing accurate information and resolving customer issues related to digital banking products and services.Maintaining a high level of product knowledge to effectively support customer...

To promotehealth products and health screening services. - To manage incoming phone calls. - To generate sales leads. - To identify and assess customers’ needs to achieve satisfaction. - To build sustainable relationships and trust with customer accounts through open and interactive communication. - To provide accurate, valid and complete information by...

Location: KL / PJ (LRT & MRT area)Contract: 6–12 months (High chance to convert permanent)Working Hours: Rotational shiftSalary: RM2,600 – RM2,800 (Fresh grad range)What You'll Be DoingAnswer inbound calls & assist customers politely.Provide clear info, solve basic issues, update system notes.Follow standard procedures & deliver good customer...

Responsibilities: - Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products. - To exceed customers' expectations in terms of customer service and accurate information. - Work in a team to achieve the required KPI elements and SLA. - Report...

**The Role & Responsibilities**: We’re looking for an enthusiastic Customer Service Executive with a friendly attitude, excellent communication skills, and a commitment to ensure user satisfaction. Join us & be part of a “Versa-tile”, and dynamic team. **Responsibilities**: Be familiar and up to date on Versa’s products to service customers on: -...

**Exam Accommodation Specialist** WFH (RM 1,200 BONUS AFTER 6 MONTHS!!!) - Achieve and maintain all key quality and productivity metrics in the performance scorecard - To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader - Continuously identify work process improvements and communicate to Team Leaders and...

Attend to phone-in enquiries and/or emails correspondence and provide personalized services to customers in a timely, efficient and professional manner.Accurate case logging into the Customer Relationship Management system.Follow-up on all outstanding/existing cases.Liaise with Business Unit Stakeholders and Overseas Partners to rectify service-related...

We are looking for a customer service oriented Electronic Data Capture (EDC) Helpdesk specialist to provide technical support to users in an accurate and efficient manner. You will be represented as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is...

**Administrative Tasks**: - Data Entry: Entering customer information, appointment details, and other relevant data into the company's database or VSS System - Document Management: Filing paperwork, organizing files, scanning documents, and maintaining electronic records. - Report Generation: Assisting in the preparation of reports, spreadsheets, and...