Reservation Agent

2 weeks ago

Johor Bahru, Malaysia Holiday Inn Johor Bahru City Centre Full time

**Job Summary**:

- Assist and manage requests about hotel, rooms, services, promotions, restaurants, location and pricing.
- Taking hotel bookings, amendment, cancellation, airport transfer and other special arrangement through computer reservation system.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Responds to product or service concerns by clarifying the customer's complaint, determine the cause of problem, selecting and explaining options or best solution to solve the problem. If necessary, involve relevant department in all of the above.
- Completes records, logs and reports. Assist with review and distribution of system generated activity and productivity reports.
- Performs duties of specific tasks when necessary.
- Keep updated on resort information, prices, activities and events including all special promotions, vouchers and tickets.
- Works towards Department and Company goals. Present ideas for continuous improvement.
- Maintaining confidentiality within the organization and protect any information that classified as confidential.
- Maintaining honesty and integrity with superior, subordinates and guests.
- Must be willing to work flexible hours, including evenings and weekends to support park operations.
- Complying with the company's grooming standard.

**Job Types**: Full-time, Permanent

Pay: RM1,700.00 - RM2,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

**Education**:

- STM/STPM (required)

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