L2 Application Support- Dotnet

1 Opening
- Cyberjaya

**Role description**:
Role Proficiency:
Outcomes:

- Code debug test document and communicate product/component/features at development stages.
- Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.
- Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models
- Mentor Developer 1 - Software Engineering and Developer 2 - Software Engineering to effectively perform in their roles
- Proactively identify issues/defects/flaws in module/requirement implementation
- Assists Lead 1 - Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions

Measures of Outcomes:

- Adherence to engineering process and standards (coding standards)
- Adherence to schedule / timelines
- Adhere to SLAs where applicable
- Number of defects post delivery
- Number of non-compliance issues
- Reduction of reoccurrence of known defects
- Quick turnaround of production bugs
- Meet the defined productivity standards for project
- Number of reusable components created
- Completion of applicable technical/domain certifications
- Completion of all mandatory training requirements

Outputs Expected:
Code:

- Develop code independently for the above

Configure:

- Implement and monitor configuration process

Test:

- Create and review unit test cases
scenarios and execution

Domain relevance:

- Develop features and components with good understanding of the business problem being addressed for the client

Manage Project:

- Manage module level activities

Manage Defects:

- Perform defect RCA and mitigation

Estimate:

- Estimate time
effort
resource dependence for one's own work and others' work
including modules

Document:

- Create documentation for own work as well as perform peer review of documentation of others' work

Manage knowledge:

- Consume and contribute to project related documents
share point
libraries and client universities

Status Reporting:

- Report status of tasks assigned
- Comply with project related reporting standards/process

Release:

- Execute release process

Design:

- LLD for multiple components

Mentoring:

- Mentor juniors on the team
- Set FAST goals and provide feedback to FAST goals of mentees

Skill Examples:

- Explain and communicate the design / development to the customer
- Perform and evaluate test results against product specifications
- Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models
- Estimate effort and resources required for developing / debugging features / components
- Perform and evaluate test in the customer or target environment
- Team Player
- Good written and verbal communication abilities
- Proactively ask for help and offer help

Knowledge Examples:

- Appropriate software programs / modules- Technical designing
- Programming languages
- DBMS
- Operating Systems and software platforms
- Integrated development environment (IDE)
- Agile methods
- Knowledge of customer domain and sub domain where problem is solved

Additional Comments:
**Skills**:
Microsoft Sql Server,Javascript,.Net Core

**About UST**:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.