Retention Officer

4 days ago

Petaling Jaya, Malaysia Cxl executive Full time

**JOB DETAILS**:

- Work Location: Wisma Ali Bawal, Petaling Jaya
- Working Days: Monday - Friday (Must be willing to work on Saturday, Sunday & PH considered as OT if required)
- Working Hours: 9:00 am - 6:00 pm
- Joining Date: Immediately
- Salary Package: Fixed Basic salary RM2000 + Commission Unlimited + OT

**REQUIREMENTS**:

- Fresh graduate & applicant with good communication is encourage to apply
- Preferably applicant with Customer Service & Telemarketing experience
- 20 Full-Time and Contract position(s) available
- First contract is 3 month duration - Renewal upon performance record
- Required Language(s) : Applicant must be multilingual with English as a primary language and BM as a secondary language
- Malaysian nationality
- Able to start work immediately

**JOB DESCRIPTIONS**:

- Responsible to support the daily operation of Retention department.
- Responsible to retain Company’s customer by resolving any issue related to Company’s products and services, address customer’s inquiries, provide first time resolution, collect overdue amount and offer any potential offerings that would benefit the customer and Company’s
- He/she must contribute to improve customer retention and reduce churn
- Track contracts that are soon to be expired and contact customers for renewals
- Develop product presentations and demonstrations to customers.
- Analyse customer feedback and develop new techniques to ensure customer retention
- Provide excellent customer services and ensure customer satisfaction.
- Build positive working relationships with customers for repeat businesses.
- Explain customers about new products and benefits.
- Make sales calls to existing and new customers for business growth.
- Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.
- Must achieve KPI’s scoring set by Company’s

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM2,000.00 - RM3,000.00 per month

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Commission pay
- Overtime pay

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