Content Moderator

2 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

As a content Moderator, you need to Identify and rate text and as per the defined policies and guidelines.

His/her responsibility will include monitoring and moderating user-generated content to ensure that the final product is as per guidelines
- Strong communication (both written and verbal)
- High on learning quotient i.e. quick learner
- Strong analytical skills for discerning different degrees of **content compliance**
- Contextual knowledge and ability to adapt **decision-making** to different situations and settings
- A flexible approach to the moderation process, depending on emerging formats, trends and technology
- Should have native/Near native communication skills(Written)
- Good knowledge of internet culture
- Well versed with virtual assistant
- Good to have past experience in chat process
- Strong organizational and multitasking skills, and a proactive approach
- 5-day working, normal working hour shifts
- Strong attention to detail and ability to multi-task projects and deliverables
- Proven experience working under pressure to deliver high quality output in a short span of time
- Excellent verbal and written communication skills

**The key job responsibilities include the following**:

- Review content (Text/Image) and conduct the content quality control, ensuring the content complies with Content Moderation Guidelines (For example slurs, cuss words, adult content and uncivil content)
- Become and remain knowledgeable about online community standards ∙ Thoroughly check content with quality and accuracy
- Approve or disapprove new and changed submissions based on the Moderation Guidelines
- In the context of this role, individuals will be exposed to potentially disturbing content and will need a level of resilience and maturity
- Understanding client policies and guidelines, and making decisions based on them.
- Demonstrated creative problem-solving approach and strong analytical skills despite the ambiguity of workflows or instructions
- Proven ability to balance multiple priorities and strong attention to detail
- Conducting secondary web research to know what users are searching on Google so that relevant information can be provided.
- Creative writing, consistent format and citations
- To do Peer audits as a part of the process model and also to assist in training as per need
- All KPI related tasks must be followed & adhered to avoid business impact

**Qualification/Skills & Experience**
- Any Undergraduate/ Graduate
- Computer Skill: Basic level computer handling skills
- 0 to 1 year experience
- Native raters

**Elaboration of task**
- The process entails the raters for monitoring content. If it doesn’t satisfy the guidelines, the content gets flagged and removed.
- The reasons can be different, including
- misinformation,
- violence,
- offensiveness,
- Extremism,
- Sexual
- hate speech etc
- Moderator’s duty will be mainly to rate/review every piece of content shared by the client
- With its help, we can ensure the platform serves the purpose that you’ve designed it for, rather than giving space for spam, violence and explicit content.

**Job Type**: Contract
Contract length: 3 months

**Salary**: RM4,000.00 - RM5,000.00 per month

Schedule:

- Fixed shift
- Monday to Friday

Application Question(s):

- Do you have spouse visa or dependent visa?

**Experience**:

- content moderator: 1 year (required)

**Language**:

- Indonesian (required)

License/Certification:

- Spouse Visa/PR (required)

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